Mercer
Account Manager - Global Benefits Management
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Account Manager - Global Benefits Management
Account Manager – Global Benefits Management
Location: Bristol or London (Hybrid – 3 days per week in the office)
About the Role
Global Benefits Management (GBM) lets multinational organisations efficiently manage their insured employee benefits worldwide. Our Mercer Marsh Benefits (MMB) global GBM solution offers clients everything they need for local broking renewals, global coordination, technology, governance, and consulting.
As an Account Manager, you’ll lead a portfolio of 4-6 clients, ensuring alignment with their strategic goals while overseeing regional or global benefits. Your responsibilities include managing renewals, partnerships, and client satisfaction while aligning internal and external teams.
Responsibilities
- Manage client relationships and provide advice on global insured employee benefits strategy
- Oversee the implementation and management of GBM appointments, including local renewals and Mercer’s appointments in mandated locations
- Work closely with client teams to deliver commitments, fostering shared ownership and accountability
- Act as the global lead contact for clients, liaising with Senior Global Client Managers
- Support the execution of global benefit strategies, including:
- Benefit harmonisation
- Setting minimum standards
- Global benefit financing
- Coordinate local in-country teams, ensuring seamless specialist/broker engagement
- Monitor and report on global employee benefit programs and governance compliance
- Stay updated with international benefit trends and market developments, advising clients accordingly
- Proactively identify growth opportunities to expand client revenue and pursue new business developments
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Requirements
Essential:
✅ Proven experience in consulting, client management, or broking—preferably in a global, high-complexity organisation ✅ Background in Insurance, Financial Services, or Employee Benefits, with experience working with multinational clients ✅ Client-centric mindset with relevant client-facing experience ✅ Ability to consult, analyse, and communicate on insured employee benefits ✅ Strong communication skills (written and verbal) with attention to detail ✅ Experience managing multiple projects/tasks simultaneously, with a structured, prioritisation-driven approach ✅ Results-oriented, able to set high standards and thrive in a fast-paced, demanding environment ✅ Self-starter with fast-learning ability; adaptable as an independent worker or collaborative team member
Preferred:
🔹 International benefits experience, including knowledge of pensions, risk benefits, and medical benefits 🔹 Proven track record in new business development 🔹 Fluency in additional languages
Why Join Mercer Marsh Benefits?
- Professional growth through development opportunities, challenging projects, and supportive leadership
- Inclusive culture fostering collaboration with talented colleagues who drive innovation with global impact
- Career progression within a scalable organisation offering diverse opportunities
- Enhanced well-being through a comprehensive benefits and rewards programme
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Mercer is a business of Marsh (NYSE: MRSH)
We operate as a global leader in risk, reinsurance, capital, talent management, and consulting, serving 130+ countries. With $27+ billion in annual revenue and over 95,000 colleagues worldwide, our mission is to help clients "thrive through the power of perspective."
Inclusion & Diversity
Marsh is committed to an inclusive, flexible, and diverse environment. We welcome applications from all backgrounds and embrace characteristics such as:
- Age, background
- Civil partnership status
- Disability
- Ethnicity
- Family/carer responsibilities
- Gender (identity, reassignment, expression)
- Marital status
- Nationality
- Sexual orientation/compatibility
- Religion/beliefs
We are an equal opportunities employer and will make reasonable adjustments for candidates with disabilities unless presented with an unreasonable burden. For accommodation requests, contact: reasonableaccommodations@marsh.com.
Hybrid Work Policy
Mercer embraces hybrid work flexibility, balancing remote flexibility with the benefits of in-office collaboration. All colleagues must work at least 3 days per week in the office/with clients. Office teams will agree on an "anchor day" for full-team in-person engagement.
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