Mercer
Account Manager - Global Benefits Management
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Account Manager - Global Benefits Management
Account Manager - Global Benefits Management
Mercer Marsh Benefits is seeking a talented individual to join our Global Benefits Management team in the UK on a hybrid basis (Brist derzeit or London, with a requirement to work 3 days per week in the office).
About the Role
The Global Benefits Management (GBM) solution at Mercer Marsh Benefits (MMB) enables multinational organisations to manage their insured employee benefits globally with local broking renewals, global coordination, technology, governance, and consulting.
Written to bst your skills for:
- Global client management across large multinational organisations
- HR and benefits strategy leadership, with focus on renewals, governance, and full-service benefits consultancy
- High-impact client delivery in a fast-moving, complex environment
The Role: Account Manager
As the global Account Manager, you will build and nurture an end-to-end relationship with a portfolio of 4-6 major multinational clients, ensuring tactical and strategic delivery across their global benefits delivery.
Your core responsibilities include:
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Client Relationship Management Manage portfolios of client relationships, providing expert advice on global insured benefits strategies Ensure alignment between Mercer's global teams and clients on agreed objectives and strategic frameworks
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Account Ownership & Governance Oversee global GBM appointments and execution, ensuring timelines and key milestones are achieved Proactively maintain client satisfaction via regular reports, insights, and problem-solving engagement Champion global governance processes and risk management best practice
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Strategy Execution & Engagement Contribute to global negotiation strategies, including benefit harmonisation, minimum standards, and global benefit financing Unblock major programme deliverables with clear ownership of cross-regional dependencies
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Team Leadership & Collaboration Act as the single point of contact for high-level delivery with global Mercer Marsh colleagues and client leadership teams Co-chair with regional brokers on implementation of client requirements, ensuring local operational alignment
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Strategic Opportunities Identify business expansion opportunities within client portfolios Contribute in new client acquisition for cross-border benefits solutions
What You Bring
Essential:
- Proven track record in client management, consulting, or business development, ideally from similar roles within large complex global organisations
- Financial, insurance, or employee benefits expertise, with hands-on experience working with multinationals in late-launch contracts or renewal scenarios
- Ability to analyse, synthesise, and present complex benefits management insights to multi-disciplinary teams
- Strong written and verbal communication skills, with a client-centric approach and help to resolve strategic functional areas
- Organisational and prioritisation skills, managing multiple client deliverables (including local renewals) across time zones
- Commitment to high standards and collaboration in a fast-paced consulting environment
Highly Preferred:
- Strong awareness of international employee benefits ecosystems (including pensions, medical plans, and financial services offerings)
- Experience across mainstream benefits risks (LTPI, stop-loss programmes, critical illness, etc.) within a multiregional advisory context
- Formal qualifications in relevant fields (business, human resources, or actuarial sciences)
- Familiarity with Mercer tools/literature or alternative major global consulting frameworks
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What Makes You Stand Out
- Clear record of achievement in new business development for corporate broking or employee benefits
- Language proficiency in two or more languages (especially English and Mandarin or French/European languages)
Why Join Us?
People First:
We help you thrive through:
- Access to professional development via Mercer’s global knowledge-sharing community
- Supportive leadership with a strong onboarding program in first-year cohorts
- Contrapositive career dialogue (setting personal growth goals alongside performance targets)
Work That Matters:
Work great with a diverse community, shaping the next wave of global benefits solutions in an environment where teamwork fuels revenue diversification.
A Culture of Fairness:
We’re a market-leading employer, embracing flexibility through flexibility, hybrid parity and Charltoncomplexity, where inclusion is not just valued—it’s expected.
- 6 anchor days marketed for career progression via non-linear development and mentoring structures
- Cutting-edge employee benefits and WFH support designed to suit modern work needs
Hybrid Work Commitment
Marsh embraces a 3-in-office model, where employees spend three working days per week onsite, either locally or with clients. Anchor days ensure all-person interaction and in-person professional development remain strong.
Mercer is a business of Marsh, a global leader in risk, reinsurance, and reinsurance capital. Learn more on mercer.com.
Equality Diversity & Mastery Practices: Marsh is committed to embedding a D & I-first mindset across talent decisions. If you require adjustments during our process, please contact reasonableaccommodations@marsh.com.
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