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Job title: Account Manager
About CPS Account Management
Capita Public Service (CPS) partners with government to solve complex challenges and deliver better outcomes for citizens. Our Account Managers play a key role in building trusted client relationships, driving account growth, and ensuring long-term value for both our clients and our business. If you are commercially minded, relationship-driven, and motivated by delivering meaningful impact, we would love to hear from you.
Our Account Management function is central to how we retain, grow and evolve our client partnerships. We combine deep client understanding with data-led insight to shape account plans, identify new opportunities, and deliver innovative solutions. Our Account Managers work closely with clients to understand their strategic priorities, supporting re-tenders and renewals, while also identifying ways to enhance existing services or introduce new solutions that meet evolving needs.
We are building a Talent Pool to support future hiring across our Account Management teams. By joining early, you will be considered for upcoming opportunities, often before roles are advertised externally.
What we’re looking for
We are looking to connect with Account Managers who bring a strong balance of relationship management, commercial awareness, delivery focus, and demonstrable sales experience. You will typically:
- Build and maintain strong, trusted relationships with clients, acting as a key point of contact
- Support the development and execution of account growth plans informed by client insight and market trends
- Identify opportunities for renewals, re-tenders and new services, working collaboratively with Business Development and Sales teams
- Use data and insight (for example, Salesforce) to manage pipeline, forecast and support decision-making
- Contribute to high levels of client satisfaction and retention, measured through client feedback and renewal rates
- Work cross-functionally to support the development of solutions that meet client needs
- Ensure a high standard of governance, compliance and data quality across all account activity
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Public sector experience can be beneficial, but it is not essential. What matters most is your ability to build relationships, understand client needs, contribute to delivering value, and bring credible sales experience that supports account growth.
What’s in it for you
- Competitive salary with performance-related bonus potential
- The opportunity to work on contracts that support public services across the UK
- A collaborative, insight-led environment where you can use data, tools and innovation to work more effectively
- Career development within a supportive and growing Account Management community
- Flexible, home-based working with some travel for client interaction
- A strong focus on inclusion, with a commitment to building a diverse and representative workforce
How our Talent Pool works
Apply once and we will review your experience against current and future Account Manager opportunities across CPS. If there is a strong match, we will be in touch to explore potential roles and keep you updated as suitable positions become available.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth, offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose #CareersWithPurpose
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Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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