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Account Manager
Account Manager
Company Description
Modivis Retail Group acquires, grows, and operates independent retail businesses across the UK, focusing on sustainable long-term performance. The group combines strong local brands with modern systems and digital capabilities to drive efficiency and customer engagement.
Team members collaborate closely with local businesses, helping them modernize operations while preserving their unique identity. Modivis invests for the long term, creating opportunities for professional development and impact within a growing portfolio of retail brands.
Role Description
This is a full-time Account Manager role based in York, with a hybrid working model that allows some work from home. The Account Manager will:
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- Oversee relationships with a portfolio of independent businesses & farms to support the B2B offering
- Serve as the main point of contact for owners and managers
- Understand and address customer needs on a day-to-day basis
- Support growth initiatives
- Identify opportunities for additional value
- Manage issues proactively
- Contribute to continuous enhancement of account management processes
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Qualifications
- Experience in account management, client services, or relationship management within the retail sector or a related field
- Strong communication and interpersonal skills, with the ability to:
- Build trust
- Manage stakeholders at different levels
- Good organizational and time management skills, with the ability to:
- Prioritize multiple accounts and deadlines
- Familiarity with modern retail systems and digital tools, including:
- CRM platforms
- Office productivity software
- Collaboration tools
- Proactive problem-solving mindset, with:
- Attention to detail
- Focus on delivering a high-quality client experience
- Ability to work effectively in a hybrid environment, collaborating both in-person in York and remotely
- Relevant education or training in business, retail management, or a related field
- Equivalent practical experience is also valued
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