Haymarket Media Group
Account Manager (healthcare)
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Overview
Working within Wonderly (healthcare)
Wonderly is Haymarket Media Group's specialist agency, delivering impactful large-scale events and content portfolios for healthcare clients and professional associations. We partner with some of the UK's leading healthcare organisations to deliver nationally recognised conferences, exhibitions and publishing portfolios, including the Diabetes UK Professional Conference, the Royal College of General Practitioners (RCGP) Annual Conference, the Royal College of Paediatrics and Child Health (RCPCH) Annual Conference, the Royal College of Surgeons (RCS) Festival of Future Surgery, and the Society and College of Radiographers (SCoR) publishing portfolio.
The Role
As an Account Manager, you will play a key role in the successful delivery of high-profile, large-scale events and content portfolios for healthcare clients and professional associations. Acting as the primary day-to-day client contact, you will build trusted relationships, understand client objectives and ensure projects are delivered to a consistently high standard.
Working collaboratively with colleagues across Event Operations, Marketing, Editorial, Sponsorship & Exhibition Sales and Finance, you will coordinate the delivery of complex projects, ensuring client requirements are met, timelines are maintained and stakeholders remain informed throughout.
This role requires a highly organised and proactive individual who thrives in a fast-paced environment, enjoys managing multiple priorities and is committed to delivering exceptional client experiences while fostering long-term partnerships.
Key Responsibilities
- Build and maintain strong, trusted relationships with healthcare clients and professional associations, acting as their primary day-to-day contact.
- Understand client objectives and translate these into clear delivery plans across multiple internal teams.
- Coordinate the successful delivery of large-scale conferences, events and content portfolios, ensuring projects are delivered on time, within scope and to a high standard.
- Manage multiple client accounts simultaneously, monitoring project milestones, priorities and risks.
- Facilitate and chair internal planning meetings and client progress meetings, ensuring actions are clearly communicated and followed through.
- Work closely with Event Operations, Editorial, Marketing, Finance and Sponsorship & Exhibition Sales teams to ensure seamless project delivery.
- Prepare weekly data reports, presentations and project updates for clients and internal stakeholders.
- Identify opportunities to enhance the client experience and contribute to the growth and development of existing accounts.
- Maintain accurate project documentation and reporting using digital project management systems.
Key Relationships
You will work closely with the Medical Associations Director and colleagues across Event Operations, Editorial, Marketing, Finance, and Sponsorship & Exhibition Sales to ensure the successful delivery of client projects.
Externally, you will build and maintain effective relationships with key client contacts, committee leads and stakeholders across healthcare organisations and professional medical associations.
Responsibilities
Knowledge, Skills & Experience
Knowledge
- Good understanding of large-scale event planning and delivery, with an appreciation of the end-to-end event lifecycle.
- Knowledge of client account management within an agency, events, media or professional services environment.
- Understanding of project management principles, including planning, risk management and stakeholder communication.
- Awareness of content, publishing or editorial processes is desirable.
- Commercial awareness with an understanding of delivering value for clients while supporting business objectives.
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Skills
- Excellent relationship-building and stakeholder management skills, with the ability to develop trusted partnerships with clients and colleagues.
- Strong project management and organisational skills, with the ability to coordinate multiple projects, priorities and deadlines simultaneously.
- Confident communicator, capable of leading meetings, facilitating discussions and delivering engaging presentations to internal and external stakeholders.
- Strong analytical and reporting skills, with experience using Excel or Google Sheets to interpret data and produce meaningful insights.
- Experience in using project management platforms, such as Monday.com, to plan, monitor and track project delivery.
- Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences and communicate with senior client stakeholders.
- A proactive, adaptable and solution-focused approach, with strong problem-solving and decision-making skills.
- High level of accuracy and attention to detail, ensuring projects are delivered to a consistently high standard.
Experience
- Experience managing client accounts within an agency, events, media or professional services environment.
- Demonstrable success in coordinating cross-functional teams to deliver complex projects from planning through to completion.
- Proven ability to build, develop and maintain strong, long-term client relationships.
- Confidence in managing multiple deadlines and competing priorities within a fast-paced environment.
- Skilled in preparing project plans, reports and presentations for clients and senior stakeholders.
- Proficiency in using project management tools and reporting systems to monitor project progress and communicate updates effectively.
About You
This role may be a good fit for you if you are:
- Passionate about delivering impactful work that supports healthcare organisations and professional associations.
- A confident communicator who builds trusted relationships with clients and internal stakeholders.
- Highly organised, with the ability to manage multiple projects, deadlines and priorities while maintaining attention to detail.
- Collaborative in your approach, with the ability to work effectively across teams to achieve shared goals.
- Proactive and solution-focused, with the ability to adapt to changing priorities and overcome challenges.
- Comfortable using data, reporting and project management tools to support effective delivery.
What Success Looks Like
Success in this role is typically measured by:
- Building strong, trusted client relationships that support satisfaction, retention and long-term partnerships.
- Delivering events and content portfolios on time, within scope and to a consistently high standard.
- Achieving client objectives, agreed KPIs and project milestones.
- Effective collaboration across internal teams, ensuring clear communication and seamless project delivery.
- Identifying opportunities to enhance client experiences and contribute to the continued growth of accounts.
Skills / Experience / Knowledge / Minimum Criteria
Additional Information
Why work with us at Haymarket?
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Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.
Our Company benefits:
- 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
- Work from anywhere in the world for up to 3 weeks of the year with our ‘Work from Anywhere’ days
- Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments
- Generous contributory pension scheme
- Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more
- Disability Confident Employer
We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria. To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.
More about Haymarket
Working here means being part of a commitment to shaping a better future. As a proudly Certified B Corp™, we are part of a global movement of businesses acting as a force for good. Haymarket Impact is focused on making a positive difference globally, guided by the United Nations Sustainable Development Goals and intertwined with an unwavering commitment to equity, diversity, and inclusion. This commitment to balancing profit with purpose is deeply embedded in our culture, reflected in our values of Integrity, Respect, Creativity, Innovation, and Expertise.
We invest heavily in our people. From professional development and internal training to mentorship and coaching. Our certified Disability Confident status has fostered an environment where all employees feel supported, valued, and can ask for workplace adjustments without fear of judgment.
Our valuable partnerships for good globally mean colleagues are always up for taking on a new charitable challenge, utilise their volunteering day and go out of their way to support their local communities.
We know how important a healthy work-life balance is too. Our flexible hours and hybrid working model means employees are expected to be in the office at least three days a week and can work remotely for the remaining two. This means we thrive together when we collaborate in person, fostering stronger connections and creativity, but still allowing for flexibility outside of those times.
As an equal opportunities employer, we are committed to ensuring all candidates have the same opportunity to succeed, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, or disability. In line with our dedication to fairness and transparency, we are also proud to be a We Show the Salary employer, pledging to always include pay details on our job adverts.
Join us and be part of award-winning teams and a culture that is truly unique - a place to grow, feel inspired, build a brilliant career and make a difference.
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