Presidio
Account Manager
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Account Manager
Account Manager – Enterprise Client Solutions
Presidio: Where Teamwork and Innovation Shape the Future
At Presidio, we lead the charge in a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their internal stakeholders—to achieve more through innovation, automation, and intelligent insights.
The Role
We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across verticals such as finance, Oil and Gas, Retail, and media.
This client-facing role requires:
- Building and nurturing strong customer relationships
- Identifying growth opportunities
- Ensuring customer satisfaction
You’ll serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying opportunities to expand Presidio’s presence within client organisations.
Key Responsibilities
Account Management & Business Development
- Manage and develop relationships with a portfolio of high-value enterprise accounts
- Act as the primary technical and account liaison for customers' IT requirements and queries
- Develop new business pipelines across our expanding portfolio of solutions (hardware, software, AV, cybersecurity, cloud, and managed services)
- Upsell and cross-sell solutions throughout the customer lifecycle
- Conduct in-person and virtual client meetings to understand business challenges and present tailored solutions
- Build trusted advisor relationships with senior stakeholders across client organisations
- Monitor and drive customer satisfaction to ensure retention and expand existing accounts
- Conduct in-depth analysis of customer operations, technology infrastructures, and strategic goals
- Identify business triggers (e.g., equipment refreshes, expansion plans, new projects)
- Collaborate with internal technical teams on complex strategic deals
Solution Development & Technical Consultation
- Assess customer needs and recommend appropriate Presidio technology solutions
- Stay current with emerging IT trends, specifically cloud technologies, AV solutions, cybersecurity, and data-driven analytics
- Articulate technical concepts to non-technical stakeholders in practical, business-focused terms
- Work with pre-sales and technical engineering to design customised solutions
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Sales Support & Account Coordination
- Prepare and deliver accurate quotations and proposals for customer requirements
- Manage deal registration processes with vendor partners
- Oversee project delivery timelines to ensure customer expectations are met
Stakeholder Collaboration
- Drive larger strategic initiatives together with the business
- Foster collaboration between internal departments (technical, project delivery, finance) to create exceptional customer outcomes
- Advocate for customer feedback to drive service enhancements
- Represent Presidio professionally in all client interactions
Required Skills & Experience
Experience & Qualifications
✔ Proven track record in account management, business development, or complex sales within the IT, cybersecurity, or technology sector ✔ Exceptional ability to build and sustain professional relationships with high-profile clients ✔ Strong commercial acumen with demonstrated revenue generation skills ✔ Outstanding communication and interpersonal skills, with confidence in presenting to senior business leaders ✔ Problem-solving mindset – ability to translate business pain points into actionable tech solutions ✔ Excellent organizational and time management skills, with experience managing multiple accounts simultaneously ✔ Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems
Technical Knowledge
- Deep understanding of IT infrastructure, cloud solutions, cybersecurity, AV systems, and data-driven technologies
- Keeping up with emerging industry trends in AI, automation, and digital transformation
- Ability to bridge the gap between technical and business audiences
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Personal Attributes
- Self-motivated, service-oriented, and results-driven
- Professional demeanour suitable for enterprise-level customer engagements
- Strong ** Attention to detail** in analyzing business needs and designing solutions
- Effective team collaborator, bridging roles between sales, technical, and delivery teams
- Commitment to continuous learning in a rapidly evolving technology environment
What’s In It For You?
Joining Presidio means becoming part of a culture of trailblazers—thinkers, builders, and innovators—who are pushing the boundaries of what’s possible.
With our expertise in: 🔹 Generative AI and analytics 🔹 Secure cloud solutions 🔹 Next-generation cybersecurity 🔹 Smart infrastructure
…your work will shape the future of how businesses harness digital technology. Every solution you deliver—whether it’s optimising operations, enabling AI-driven insights, or creating resilient digital ecosystems—will make a measurable impact.
Ready to innovate and redefine the next frontier? Let’s build something great—together.
About Presidio
At Presidio, we believe our diverse and inclusive team is our greatest asset. We are committed to foster[ing] a dynamic community where innovation thrives.
We actively seek talent from all backgrounds, including underrepresented and marginalized communities. We strongly encourage applications from: 🌿 Women 🏠 People of color 🪦 Individuals with disabilities ❤️ Veterans
Diversity of experience and thought is fundamental to our success as we innovate and lead in traditionally complex IT landscapes—from building traditional technical foundations to pioneering AI and automation, data-intelligent security, and cloud-driven solutions.
At Presidio, we remove barriers, optimise costs, reduce risk, and unlock next-gen potential. Our team partners with businesses globally to deliver bespoke solutions—whether through custom engineering or managed services—to drive measurable business impact.
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