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Account Manager
hackajob is collaborating with Presidio to connect them with exceptional professionals for this role.
Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
The Role
We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across a wide range of business verticals, including finance, Oil and Gas, Retail, and media. This client-facing role requires building strong customer relationships, identifying growth opportunities, and ensuring customer satisfaction.
The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organizations.
Responsibilities Include
Account Management & Business Development
- Manage and develop relationships with a portfolio of key enterprise accounts
- Serve as the primary point of contact for customers' day-to-day technology requirements and queries
- Develop a new pipeline of opportunities across the portfolio of propositions
- Proactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)
- Conduct face-to-face client meetings to understand business needs, strengthen relationships, and present relevant solutions
- Build trusted advisor relationships with key stakeholders within customer organizations
- Monitor customer satisfaction and address concerns to ensure long-term retention and account growth
- Maintain a comprehensive understanding of customer business operations, technology infrastructure, and strategic objectives
- Identify triggers for additional business (technology refreshes, expansion plans, new projects)
- Work collaboratively with the business technical team on larger strategic deals and new business opportunities
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Solution Development & Technical Consultation
- Assess customer requirements and recommend appropriate technology solutions from our portfolio
- Maintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed services
- Articulate technical concepts and solution benefits to customers in a clear, business-focused manner
- Collaborate with pre-sales and technical teams to develop tailored solutions
Sales Support & Account Coordination
- Prepare accurate quotations and proposals for customer requirements
- Manage deal registration processes with vendor partners
- Coordinate project delivery with internal teams to ensure customer satisfaction
Stakeholder Collaboration
- Support business in pursuing larger opportunities and strategic initiatives
- Liaise with internal departments (technical, projects, finance) to deliver excellent customer outcomes
- Communicate customer feedback to relevant teams to drive service improvements
- Represent the company professionally in all customer interactions
Required Skills And Professional Experience
Experience & Skills
- Proven experience in account management, business development, or sales within the IT industry or technology sector
- Demonstrated ability to build and maintain professional client relationships
- Strong commercial awareness with ability to identify revenue opportunities
- Excellent communication and interpersonal skills, with confidence in face-to-face client meetings
- Ability to understand customer business needs and translate them into appropriate technology solutions
- Strong organizational skills with ability to manage multiple accounts and priorities
- Proficiency in Microsoft Office and CRM systems
Technical Knowledge
- Good understanding of IT solutions including hardware, software, cloud technologies, and AV systems
- Ability to stay current with technology trends and developments
- Capability to discuss technical concepts with customers in accessible language
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Personal Attributes
- Self-motivated with a strong customer service orientation
- Professional demeanor suitable for enterprise-level client engagement
- Problem-solving mindset with attention to detail
- Team player who collaborates effectively across departments
- Commitment to continuous learning in a fast-paced technology environment
Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next—together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Presidio.
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