Pavilion Recruitment Solutions
Account Manager
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Account Manager
Salary: £45,000
Location: Chelmsford (Essex) / Hybrid
This role is ideal for someone with a strong background in commercial insurance, particularly across mid-corporate to large risk clients, who is confident in managing client relationships, navigating the market, and delivering a first-class service.
You’ll bring proven expertise in broking, negotiation, and market awareness, alongside a deep understanding of client service excellence and regulatory compliance. You’ll be responsible for ensuring service delivery meets both company standards and FCA requirements, while adding real value to a diverse client portfolio.
The Housing team is a fast-paced, collaborative environment, where knowledge sharing and teamwork are key. If you enjoy building relationships, solving problems, and working in a dynamic setting, we’d love to hear from you.
Responsibilities:
- As an Account Manager, you’ll play a pivotal role in supporting Account Directors and servicing a portfolio of Housing clients, working closely with colleagues across Broking, Claims and Accounts.
- Managing the end-to-end renewal process, including preparing submissions and gathering accurate risk information
- Obtaining and negotiating renewal terms, exploring alternative markets, and supporting client presentations
- Preparing and issuing renewal and mid-term documentation in collaboration with internal teams
- Producing risk presentations, reviewing quotations, and comparing cover to deliver the best outcomes for clients
- Ensuring all client data is accurate, compliant and recorded on internal systems
- Supporting the delivery of PRISM requirements and maintaining clear audit trails
- Liaising with insurers and internal stakeholders to resolve queries and secure favourable terms
- Managing policy lifecycle activity – from placement through to documentation and post-placement follow-up
- Handling client queries efficiently and professionally, always ensuring a high standard of service
- Supporting credit control and account queries, ensuring timely resolution and escalation where needed
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Qualifications:
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- Strong experience in commercial/corporate insurance account management
- Confidence dealing with mid-corporate and large, complex risks
- A proactive and client-focused approach, with excellent relationship management skills
- Proven ability to prioritise workloads and meet deadlines in a regulated environment
- Solid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principles
- High attention to detail, with a strong focus on accuracy and compliance
- Experience working to SLA targets and performance metrics
- Excellent communication, negotiation and analytical skills
- A collaborative mindset and willingness to support wider team objectives
- Holding or working towards a CII qualification (Cert CII / Dip CII / ACII)
- GCSEs (or equivalent) including Maths and English
- Strong MS Office skills
- Full eligibility to work in the UK
- Flexibility to attend client meetings (in person or via Teams)
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