Severn Trent
Account Manager
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Account Manager
Severn Trent Services (STS) Account Manager Role
Severn Trent isn’t all water and wastewater in the Midlands. Severn Trent Services (STS) is a thriving non-regulated business providing outstanding services in the Utilities sector across the UK. We have an ambitious growth plan and are exploring a wealth of exciting strategic opportunities to cement our place as one of the sector leaders.
If you want to do more, and come on this journey, we want you on our team.
EVERYTHING YOU NEED TO KNOW
We’re looking for an experienced Account Manager to join our team and make a real impact, ensuring our water and wastewater assets run efficiently, stay compliant, and deliver for our customers.
In this role, you’ll be at the heart of our client operations, acting as the go-to for contractual compliance and building strong, day-to-day relationships to keep service standards high.
You’ll lead on Compensation Events (CEs), manage risk proactively, and ensure our supply chain is fully aligned with contract expectations. Alongside this, you’ll play a key role in shaping upgrade projects by embedding strong commercial thinking, while also managing the Asset Repair Fund (ARF) to drive value and ensure accurate reporting. With full ownership of the contract scope, you’ll bring clarity, control, and continuous improvement across compliance, risk, and stakeholder engagement.
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This role is based in Reading.
Key Accountabilities Include
- Ensure compliance with all contractual obligations and service standards.
- Manage Compensation Events and lead risk mitigation activities.
- Oversee supply chain performance and manage contract changes.
- Provide commercial input to upgrade projects.
- Control and report on Asset Repair Fund (ARF) usage.
- Respond promptly to operational requests from our client.
- Attend scheduled management meetings with our client and internal teams.
- Review customer terms for new opportunities, advise on risks, and support negotiations.
- Investigate and resolve internal scope queries, including land registry and leases.
- Ensure adherence to internal and external policies and procedures.
- Collaborate with Legal, Service Delivery, Engineering, Finance, and Contract Management teams.
What We Are Looking For
In order to be successful in this role, you will bring strong account or contract management experience within high-security or highly regulated environments, alongside a solid understanding of NEC3/NEC4 contract frameworks.
You will have a proven track record of managing Compensation Events and driving effective risk mitigation, as well as experience overseeing supply chains and leading commercial negotiations.
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Familiarity with asset repair funds and supporting upgrade projects will be important, and you will be confident in building strong relationships through effective stakeholder engagement in client-facing environments.
This role requires a full UK driving licence and the flexibility to work a nine-day fortnight when required.
How We’ll Reward And Care For You
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Salary £47,090.60- £52,825.39
- Annual bonus scheme (of up to 15% of salary dependent on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Family friendly policies (including, a year off fully paid maternity and adoption leave)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Two volunteering days per year
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