Recommend Recruitment Ltd
Account Manager
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Account Manager – Strategic Accounts (EMEA)
Location: London (1–2 days per week in office – London or Brighton) | Flexible/remote options available
Salary: £190k OTE (60/40 split)
Company Overview
A global Tax SaaS leader backed by a Top 20 Private Equity firm, with aggressive $bn growth plans. The business has a strong international footprint and serves complex, multi-entity organisations across EMEA with a full suite of tax automation, compliance, and reporting solutions.
The Role
We are looking for a Customer Account Manager to join the Account Management team and make a significant contribution to regional revenue growth.
You will own a portfolio of strategic EMEA accounts, driving upsell and cross-sell across a comprehensive Tax SaaS suite including:
- Tax Reporting & Tax Returns
- E-Invoicing / Live Reporting
- Item Classification
- Cross-Border Solutions
- Tax Research
Working closely with Customer Success, you will build deep knowledge of your customers’ businesses and deliver a best-in-class client experience while expanding revenue.
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Key Responsibilities
- Own and grow a portfolio of strategic EMEA accounts
- Drive upsell and cross-sell pipeline and revenue
- Build relationships across organisations up to executive level
- Develop and execute account and territory plans
- Generate leads within existing accounts through campaigns and networking
- Deliver presentations, demos, and webinars
- Manage pipeline, forecasting, and risk analysis via Salesforce
- Negotiate contracts and commercial agreements
- Partner closely with Customer Success to drive retention and expansion
- Collaborate with partners in co-sell/referral motions
Requirements
Essential
- Proven quota-carrying Account Management experience in Fintech / SaaS
- Strong track record of upsell & cross-sell within named accounts
- Experience selling into the Office of the CFO / Finance stakeholders
- Strategic, consultative sales approach
- Strong relationship management and retention experience
- Territory and account planning discipline
- Ability to manage multiple opportunities simultaneously
- Experience working cross-functionally (Customer Success, Sales, Partners)
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Nice to Have
- Knowledge of Indirect Tax / VAT / Tax SaaS
- Experience with E-invoicing / CTC regulations
- Background in industries such as retail, software, logistics, finance, or tax
- Multilingual (German, French, Italian, Spanish advantageous)
AI & Culture
This is an AI-first organisation where AI is embedded across workflows, decision-making, and products.
- You will actively use AI tools to improve efficiency and outcomes
- Apply AI to solve business challenges and drive results
- Stay current with AI trends and share learnings across the team
Training & Development
- Structured onboarding and certification programme
- 1:1 sessions with Solution Engineers / Consultants
- AI-enabled training and guided learning
- In-office coaching and development
Benefits
- Competitive OTE (£190k, 60/40 split)
- Bonus eligibility
- Private medical, life & disability insurance
- Paid time off & parental leave
- Strong DEI culture with employee resource groups and leadership sponsorship
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