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Account Manager (Leeds)
Account Manager at EatClub
About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city's culture. Whether it’s discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.
Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
Recently ranked #11 on the 2025 Deloitte Tech Fast 50! Now is an exciting time to join our team.
Initially co-founded by Marco Pierre White and leaders in the food tech scene, we’re now a 150+ person scaleup that’s growing fast and making waves in the industry.
Why You’ll Love Working With Us
- Join a high-growth, international business at an exciting stage of the UK expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with high-quality restaurant partners, influencing their success
- Be part of a collaborative culture that values thoughtful execution and continuous improvement
A Day-in-a-Life of Our Account Manager
This role exists because we're scaling quickly in the UK.
As an Account Manager at EatClub, you’ll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.
Key Responsibilities (Typical Week)
- Visit and build strong relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Spot and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and contribute ideas to improve account management processes and reporting
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Projects You’ll Work On
- Own and optimise a portfolio of restaurants, ensuring long-term retention and growth
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Support new market launches and help establish local best practices
You’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.
Requirements
You have…
- 1-3 years’ experience in Account Management, Customer Success, or a commercial role
- Experience working toward retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills (both in-person and in writing)
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
It would be extra awesome if you also had…
- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You are…
✅ Curious, proactive, and confident in building relationships with partners ✅ Motivated to take ownership of outcomes while valuing support and collaboration ✅ Comfortable mixing partner-facing work with data analysis and planning ✅ Adaptable and effective in a scaling environment where processes are evolving ✅ Passionate about delivering real value to partners, not just ticking boxes
This isn’t the right role for you if…
❌ You prefer fully structured processes with little room to influence outcomes ❌ You want purely desk-based or purely field-based work ❌ You're uncomfortable using data to guide conversations with partners ❌ You're not interested in improving how things are done over time
Impact & Growth Opportunities
If you do a good job… ✔ You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in NSW. ✔ Your work will directly contribute to each city’s culture. ✔ Top performers will have opportunities to:
- Take on larger territories
- Lead new city launches
- Shape the Account Management function as EatClub scales
Final Note: Let’s Remember Paper Airplanes
Even if you don’t feel you meet all the criteria above, apply anyway—we’re hungry for the next best thing.
First-time users? Use code "ECAPPLY5" to try the platform (entirely voluntary, no impact on your application).
P.S. We’re currently interviewing for roles starting on June 9th. Selected candidates will begin on that date—let’s fly!
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