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Account Manager (London)
Commercial Growth Account Manager – Beauty, Wellness & Self-Care
About Fresha
Fresha is the AI-powered OS for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments through its marketplace, while businesses and professionals use an all-in-one platform to:
- Manage appointment bookings
- Handle point-of-sale transactions
- Maintain customer records
- Automate marketing & loyalty programmes
- Track beauty products inventory
- Streamline team management
The consumer marketplace unlocks revenue potential for partners by leveraging:
- Online bookings
- Mobile app integrations
- Automated marketing
- External tech integrations (Instagram, Facebook, Google)
Role Overview
Reporting directly to the Account Manager Team Lead, this role focuses on:
- Building strategic relationships with partners
- Driving platform monetisation & revenue growth
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Ideal for: ✅ Fast-paced, autonomous thinkers ✅ Those who thrive on challenges ✅ High-impact contributors
Work environment: All Fresha employees work in-office five days a week at our dog-friendly HQ in London: 📍 The Bower, 207-211 Old St, EC1V 9NR
Key Responsibilities
Commercial Growth
• Proactively engage and educate partners on monetisation & revenue growth • Educate and convert partners on Fresha’s payments solution within the sales cycle • Optimise listing content and availability to boost conversions
Relationship Building
• Act as a dedicated advisor to assigned partner accounts, supporting adoption • Advise partners on product selection based on their needs • Strengthen Partner Experience via:
- Video meetings to communicate features and benefits
- Collaboration with Sales & Onboarding teams for smooth transitions • Provide product feedback to the team to enhance future releases • Employ consultative sales techniques for upselling/cross-selling
(Full scope may include additional demands.)
Qualifications & Skills
Essential
• 3+ years in Account Management, with proven commercial success • Strong deal-closing, negotiation & conversion skills • Ability to adapt and achieve targets in fast-moving environments • Proficient in data analysis & reporting for commercial insights • Proactive & inquisitive, with a growth mindset • Preference for experience in outbound calling or sales
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• Exceptional written, verbal & presentation skills • Creative problem-solving mindset • Relationship-driven personality • Willingness to support team tasks and be hands-on
Desirable
• Fluency in English + another language • Industry background in beauty or wellness
Why Fresha?
"At Fresha, we value passion and potential as much as experience. If you’re eager to learn—good fit."
Inclusive Workforce
Fresha fosters a culture where diversity and inclusivity thrive. All applications receive equitable consideration, and we firmly oppose discrimination based on: ❌ Race, colour, religion, sex, orientation, age, marital status, gender, national origin, disability, or other protected attributes.
Accessibility Note: Share any needs upfront; we’re committed to supporting a seamless process and environment.
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