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Account Manager (London)
AI-Powered OS for Beauty, Wellness & Self-Care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness, and self-care industry. It connects and powers everything from salons and barbershops to spas, medspas, fitness studios, and health practices.
- Trusted by millions of consumers and businesses worldwide
- Powers 140,000+ businesses and 450,000+ stylists and professionals
- Processes over 1 billion appointments to date
- Headquartered in London (UK) with 15 global offices (North America, EMEA, APAC)
Fresha enables consumers to discover, book, and pay for beauty and wellness appointments via its marketplace.
For businesses, the platform offers an all-in-one solution covering:
- Appointment booking
- Point-of-sale (POS)
- Customer records management
- Marketing automation & loyalty programs
- Beauty products inventory
- Team management
The consumer marketplace unlocks revenue potential for partner businesses by leveraging:
- Online bookings
- Mobile apps
- Integrations with Instagram, Facebook, and Google
Role Overview: Account Manager
We’re looking for a commercial-driven Account Manager to join Fresha’s growing global team, reporting directly to the Account Manager Team Lead.
Key Responsibilities
Commercial Growth
- Monitor and drive monetisation and revenue growth through proactive engagement with partner businesses.
- Educate partners on the value of the Fresha platform.
- Optimise appointment bookings, listing content, and availability to maximize conversions.
- Proactively introduce and upsell Fresha’s payments solution.
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Relationship Building
- Act as a dedicated advisor for assigned partner accounts.
- Assess partner needs and recommend the most suitable Fresha products.
- Strengthen Partner Experience through:
- Regular video meetings with assigned accounts.
- Credible communication of Fresha’s features and benefits.
- Collaborate with Sales and Onboarding teams for seamless transitions.
- Partner with Product teams to provide actionable feedback for future releases.
- Apply consultative sales techniques to upsell and cross-sell the platform.
Requirements
Essential
- 3+ years of experience in account management with proven commercial success.
- Strong closing, negotiation, and conversion skills.
- Commercially motivated with an ability to adapt and meet targets.
- Ability to analyze data and dashboards to drive business outcomes.
- Proactive, inquisitive, and self-driven mindset.
- (Preferred) Experience in teleprospecting or outbound sales.
- Excellent communication (written, verbal, presentation) abilities.
- Creative problem-solving and initiative.
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Nice-to-Have
- Bilingual (English + another language).
- Prior experience in the beauty or wellness industry.
Inclusive Work Culture
At Fresha, we foster an environment where everyone thrives, showcasing passion and potential above specific experience. Even if you haven’t met every requirement, we encourage you to apply if you’re eager to grow.
Key Principles
- No discrimination across any protected characteristic.
- Open to accommodating accessibility requirements in interviews and beyond.
- AI assists parts of the hiring process but human review remains final.
Interview Process
- Screen Call – 30-minute video chat with Talent Team.
- Skills & Experience – 45-minute in-person interview with Team Leads.
- Presentation – 75-minute in-person interview with:
- Chief Commercial Officer
- Head of Account Management (Europe)
- Team Lead
Timeline: Feedback is provided within 2 weeks. Application reviews occur within 7 days (though volume may slightly delay).
Let’s connect! Apply today to join a team propelling the future of beauty and wellness. #FreshaForGood
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