OCS
Account Manager
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Account Manager – Facilities Management
OCS UK & Ireland
About The Company
EMCOR UK, now part of OCS UK & Ireland, is a leading facilities management company serving over 50,000 colleagues with a turnover exceeding £2bn. We deliver award-winning services across facilities management, hard services, cleaning, security, and catering.
Our mission: "To make people and places the best they can be for our colleagues, customers, and communities." Our commitment is built on TRUE values: Trust | Respect | Unity | Empowerment
OCS recognises the importance of a diverse workforce to drive our success.
About The Role
This Account Manager role is your opportunity to lead and shape client relationships within OCS UK & Ireland, ensuring the successful delivery of facilities management services—while maintaining profitability and driving operational improvements.
Ideal for those seeking a progression path to Account Director, this position provides a clear avenue for career growth within our trusted cluster.
Purpose of the Role
- Lead and manage client relationships, ensuring profitable, high-quality delivery of services.
- Drive operational efficiencies and account growth through strategic initiatives.
- Apply Key Account Management principles to foster long-term client partnerships.
Key Responsibilities
Financial & Strategic Leadership
- Manage account performance with P&L responsibility, ensuring profitability and efficiency.
- Identify and secure opportunities for expanded services, projects, and contract extensions.
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Client & Stakeholder Management
- Build and maintain strong, collaborative relationships with clients, delivering value.
- Ensure satisfaction and trust through consistent, high standards of service.
Operational & Team Leadership
- Lead, develop, and motivate operational and management teams to achieve operational excellence.
- Oversee mobilisation, transition, and operational plans for new and existing services.
- Manage supplier and subcontractor relationships to guarantee high-quality execution.
Compliance & Performance Assurance
- Ensure contractual obligations are met safely, efficiently, and within agreed standards.
- Maintain compliance across health & safety, quality, environmental, commercial, HR, and ethical standards.
- Promote continuous improvement, innovation, and customer-centric service enhancements.
Experience & Skills Required
- Proven experience in managing complex Facilities Management (FM) or Integrated Facilities Management (IFM) contracts with full P&L accountability.
- Strong capability in relationship management and stakeholder engagement at all levels.
- Demonstrable track record of growing accounts through new service offerings, upselling, or project expansions.
- Experience in supply chain management, subcontractor coordination, and multi-disciplinary team leadership.
- Commercial acumen, including contract negotiation and financial oversight.
- Strong leadership, change management, and people development skills.
- Familiarity with both hard and soft FM services (e.g., maintenance, cleaning, security).
- Proactive, resilient, and decisive, with exceptional problem-solving abilities.
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Personal Attributes
- Natural leader who inspires and motivates teams.
- Commercially driven and results-focused, with a focus on achievement.
- Exceptional communicator, excelling in negotiation and relationship-building.
- Adaptable and energetic, thriving under pressure.
- Self-motivated, with a commitment to continuous improvement and development.
Why Work for OCS?
🏆 Employee Recognition
Ranked in the top 36 on Glassdoor’s Best Companies to Work For 2025 – we inspire and empower our people.
🌟 Development & Growth
The OCS Academy offers digital learning courses and career development opportunities, with 600+ colleagues currently engaged in further training.
🎁 Employee Perks & Benefits
Access exclusive retail discounts and rewards through our Hapi app. Enjoy flexible pay via Wagestream (where applicable).
🤝 Inclusivity & Equality
We uphold equal opportunities and diversity, actively encouraging applications from all backgrounds.
Get started! Please apply now to join a company committed to innovation, purpose, and progression.
As an equal opportunities employer, we welcome applications regardless of race, gender, nationality, religion, disability, or age.
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