DHL Supply Chain
Account Manager - Operations
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Salary: £42,000-£44,000 per annum (depending on experience)
Grade: RCS K
Contract Type: Fixed Term Contract 12 months, Monday-Friday, 40 hours per week
Location: 3 Days Based in Watford, WD17 1TX, 1 day based Rugby, CV23 0XF and 1 day at another selected site
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our team is integral to driving high performance.
Operating in the Transport Team and part of Customer Operations you'll be an Account Manager who will play a pivotal role in providing excellent service to our e-commerce and retail customer! In this dynamic position, you will leverage your relationship building and continuous improvement to motivate your team and bring success! This is a service focused role where you'll play a key part in maintaining and improving the flow between transport, operations in a 3PL environment.
What You'll Do
- Establish and continue the growth of strong two-way connection with the customer, internal stakeholders, Buyer Vendor Suppliers and Customs teams.
- Deliver financial and operational performance with the mindset of wanting to achieve above KPI targets.
- Foster a culture of continuous improvement, aiming for "best in class" process and cost control.
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Essential Criteria
- Must hold a full UK driving licence to commute between UK site locations.
- Ability to demonstrate practical experience being the conduit between transport, planning, operations and the customer.
- Have proven experience of leading, coaching and mentoring others.
- Excellent customer service skills
Why Join Us?
- Modern buildings with free parking, subsidised canteens, on site coffee shops, and staff gym.
- We're happy to talk about flexible working – the patterns you'll cover will be 8am-4pm, 9am-5pm or 10am-6pm
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
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Building an Inclusive Workplace
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 3rd August 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible
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