HH Global
Account Manager (Permanent POSM), West Midlands or UK other
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Account Manager (Permanent POSM), West Midlands or UK other
Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the Job
Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.
You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further.
The areas of spend under management with this FMCG client are Permanent Point of Sale Materials (POSM) solutions and so experience in this area is required - any Temporary POSM experience would beneficial.
This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.
Key Responsibilities
- Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible
- Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
- Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering
- Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
- Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies
- Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling
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Knowledge, Skills + Experience
- Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
- Experience in the service lines / product areas outlined above
- Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
- Project Management mindset - process driven with a focus on sales and business development
- Experience in troubleshooting unexpected project issues and implementing preventative measures
- Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
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We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.
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