HH Global
Account Manager (Retail Digital Media), Wakefield
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Join the global leader in responsible marketing activation services
At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale. With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.
Purpose of the job
The Account Manager is responsible for the delivery, coordination, and ongoing monitoring of retail media and digital solutions for our clients. This includes all fixtures, hardware, and media. Working closely with internal teams, partners, and client stakeholders, you will ensure activity across Retail Media Networks (RMN), CMS platforms, and digital in-store media is executed accurately, efficiently, and in line with agreed plans.
This role is focused on operational excellence, strong client service, and performance tracking, ensuring projects are delivered to specification and continuously monitored against agreed KPIs and SLAs.
This role operates on a blended basis between the local HH Global office (Wakefield), client / vendor site, and home as necessary. The client is based in Leeds, and you need to be able to readily access that location.
Key responsibilities
Campaign delivery + coordination
- Manage the end-to-end delivery of approved projects across retail media, CMS platforms, and digital in-store media
- Working closely with the client Redia Media Teams ensuring accurate execution of projects and campaigns
- Coordinate with internal teams, client stakeholders, and external vendors to deliver activity on time, to specification, and within agreed processes
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Client service + communication
- Provide clear and consistent updates to clients on campaign status, delivery progress, and performance
- Act as a reliable day-to-day contact for operational queries and manage expectations around timelines, deliverables, and processes
Commercial + operational management
- Support budget tracking and cost control, including purchase orders and invoicing requirements
- Maintain accurate records across all projects, including financial and delivery documentation
Monitoring + performance management
- Monitor live campaigns across Retail Media Networks and digital touchpoints, ensuring activity is running as planned
- Track key delivery and performance metrics, escalating issues where performance deviates from expectations
CMS + digital platform management
- Manage day-to-day tasks within CMS platforms, including monitoring of content uploads, scheduling, amends, and governance
- Ensure all digital content is correctly deployed, version controlled, and aligned to campaign timelines
- Work with technology and media teams to troubleshoot delivery issues quickly and efficiently as well as supporting the ongoing maintenance of digital in-store media activity
Reporting + data support
- Produce and maintain regular reporting on campaign delivery and performance
- Ensure all reporting is accurate, consistent, and aligned to client requirements
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Knowledge, skills + experience
- Experience in a client service, project coordination, or account management role
- Exposure to retail media, digital media, eCommerce, or marketing operations environments
- Understanding of CMS tools or digital content workflows
- Strong organisational skills with the ability to manage multiple delivery workstreams
- High attention to detail, particularly in execution, tracking, and reporting
- Ability to work within structured processes and follow defined workflows
- Exposure to Retail Media Networks or digital in-store media environments
- Experience in retail fixture design and development
- Experience supporting campaign monitoring or performance reporting
- Interest in shopper behaviour and retail environments
- Confident communication skills with both internal teams and clients
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You belong in our global community
Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.
We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you. If you require this job advertisement in an alternative format, please reach out to HR.EMEA@hhglobal.com.
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