DaySmart
Account Manager (Slick)
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At Slick, a DaySmart company, we've built a smart booking platform and digital business partner for salons and barbers that is revolutionising how industry professionals interact with technology to improve their workflow and enhance their customers’ experience.
Today, 65% of salons still use pen & paper to run their business and only 10% of bookings are made online. Compare that to how you book taxis, hotels & restaurants! The beauty sector has yet to be transformed by technology and it is our mission to change that.
We currently have an exciting opportunity for an Account Manager. This is not your typical customer success role. This combines sales and education. We’re looking for a people-person who’s tenacious, empathetic, driven and self-motivated to jump straight into our Education team. You will support your customers as they become active users of Slick. You’ll be focused on building close, long-term client relationships, staying with them as long as they continue to partner with Slick. And help them to explore more of Slick for the benefit of all [this is the sales element].
As a swift learner, you are able to develop business and product knowledge to identify areas where to build relationships quickly. To do this, the customer needs to trust your product & industry knowledge, trust that you can understand their use case and that your recommendations are in their best interest. Listening skills are essential as well as the ability to empathise, offer reassurance and connect with customers both in their frustrations and their successes.
Salary
The salary range for this role is a base salary of £25-35k with an OTE of an additional £13k. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.
Travel Requirements
- Once a month travel to our London office for monthly Commercial Meetings
- Quarterly travel required to our London office for Quarterly Business Review
Responsibilities
- Relationships: salon owners are people people! We need you to build relationships with our customers so they come to trust you and see you as a business and industry expert.
- Training and retention: we want customers to get maximum value from the platform. Excellent onboarding and training for new accounts drives value for customers and high retention rates and value for Slick. Training and onboarding new accounts is a vital responsibility in the role.
- Existing Features & Usage: we need to ensure our salons don’t suffer in silence. We need to understand what they are trying to achieve, how they are attempting it and why. We can then help them by educating & ensuring feature adoption to ensure business needs are achieved.
- New Features: we have an exciting roadmap of new features. It is vital our customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary.
- Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity for Slick and lock in with our innovative payment and tipping solution.
- Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving Slick. You will be responsible for minimising any churn from your accounts through a combination of training and financial support as well as cascading any feature needs to the Product Team.
- Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits.
- Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the Slick product to grow.
- Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. We rely on you to know what to improve, what to build and what not to build. Your understanding of what our customers want and why they want it is key
- Teamwork: alongside the Customer Support team, you are an integral part of our customer-first mindset. It is vital that we collaborate to feedback insights into Management and Product to help us improve and grow.
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How We Measure Success
Lead Measures
- Number of calls / meetings
Lag Measures
- Engagement of new customers
- Net New Payments GMV
- Churn
- Quality of Admin
- Quality of data in CRM
Requirements
- Sales experience: Prior consultative sales experience.
- Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust.
- Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them.
- Industry: whilst industry experience is preferable. It is vital you are passionate about the hair and beauty industry / consumer trends and are highly motivated for success in everything you do.
- Love products: you will need to get to know our product and be confident in selling its benefits. We will help you with training!
- Get analytical: We have data that will help you analyse opportunities and risks, you will need to use this to excel.
Additional Skills
- Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat. You need to build relationships whilst ensuring you meet your objectives,
- Customer-focus: we need you to go the extra mile to help and support customers.
- Outbound Confidence: comfortable in making outbound calls to customers. This is an outbound role where 80% of your time will be on calls with salons.
- Resilience: can you deal with customers saying “No, not for me”? Will being told that “Now’s not the right time” frustrate you? Or do you have the resilience to pursue leads and win them over. Transforming an industry doesn’t happen easily but when it does it’s immensely rewarding.
- Hustle: We work to get things done. Can you hustle at work? It’s one of our core values.
- Fun: No grey suits here! We are a young dynamic team and it’s a fun, creative industry so let’s enjoy this adventure and have a good time.
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What We Offer
- Competitive salary and benefits
- Open PTO and a generous paid holiday schedule
- Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid
- The opportunity to shape a company, product and strategy and become part of an awesome team who will always have your back!
How You Will Work
This will be a UK based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have a physical office space in London.
Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices.
We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present.
We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention.
Your safety is important to us!
We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System.
Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
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