Red Door Recruitment
Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Account Manager | Hitchin | £35k-£40k OTE £40k-£45k
All candidates should make sure to read the following job description and information carefully before applying.
We are looking for an Account Manager to join an exciting, growing business based in Hitchin.
Role Overview
As Account Manager, you will take ownership of an established client base - managing ongoing needs, growing spend, and making sure they never feel the need to look elsewhere. This is a relationship-first role, with sales as the natural outcome. The company’s strongest client relationships haven’t been built on quick wins, but over years. Their reviews say it all - it’s the individuals who are remembered, not just the brand. They are looking for someone who builds trust, sweats the detail, and makes clients feel genuinely valued.
There’s no cold calling here. You’ll be working with warm, engaged customers - strengthening relationships, spotting opportunities to add value, and staying one step ahead. You’ll also take ownership of issues when they arise, turning challenges into moments that build even greater loyalty.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What’s in it for you?
- Salary: £35k - £40k (OTE: £40k - £45k)
- 25 days holiday plus bank holidays
- Staff discounts
- Clear progression pathway
- Regular recognition
- Hours: Monday to Friday, 9am-5:30pm
Key Responsibilities
- Own and manage a portfolio of existing accounts across the business - becoming their go-to person for everything
- Make proactive outreach calls and emails
- Identify seasonal upsell opportunities
- Re-engage with lapsed customers
- Work closely with internal teams to ensure approvals and manage timelines
- Handle complaints and issues personally - resolving in a way that strengthens the relationship
- Collaborate with the Sales Administrator and sales team to ensure seamless customer handovers
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What The Employer Is Looking For
- Minimum 2 years’ experience managing B2B accounts, ideally within a product-based environment rather than services
- A natural relationship builder
- Confident and professional communicator, both over the phone and email
- Highly organised with strong attention to detail
- Proactive approach
- Strong listener
- HubSpot or Sage experience would be beneficial
This role is fully office-based but with a view of offering one day WFH following a successful probation period.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location