About the Role

We're looking for a mid-level Account Manager Team Lead to own the day-to-day relationship with a portfolio of international clients, while leading a team of Digital Project Managers and Project Coordinators who support delivery. You'll be the connective tissue between client goals and the work our delivery teams produce — translating business objectives into clear briefs, keeping projects on time and on budget, and building the kind of trust that turns a single project into a long-term partnership. Alongside client-facing work, you'll set direction and priorities for your delivery team, coach individual team members, and make sure the day-to-day project work is running smoothly. This is a fully remote role, working with remote clients and colleagues, so clear written communication and a proactive, organised approach are essential.

What You'll Do

• Act as the primary point of contact for a portfolio of international client accounts, building strong, trust-based relationships with key stakeholders.
• Lead, manage, and develop a team of Project Managers and Project Coordinators, setting priorities, allocating workload, and supporting their day-to-day delivery.
• Translate client objectives into clear briefs and actionable plans for creative, strategy, and production teams.
• Manage project timelines, budgets, and scope across multiple concurrent accounts, flagging risks before they become problems.
• Lead regular client calls and status meetings.
• Prepare and present 6 monthly Business Performance Reviews and recommendations to clients.
• Identify opportunities to grow existing accounts through additional services or scope.
• Collaborate with the Head of Operations, Head of Growth and Head of Customer Success to create new services.
• Manage client onboarding, contracts, and renewals in partnership with finance and leadership.
• Navigate cultural and regulatory nuances across different client markets (e.g. compliance, localisation, working norms).