How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Key accountabilities
- Drive sales performance and achieve account growth and margin targets, contributing to division performance
- Deliver high levels of client satisfaction and retention (measured by cNPS and contract renewal rates)
- Through deep understanding of the client’s strategic and operational priorities - identifies where division can bring new value to the client through service innovation and / or new services that meet the client needs - works in partnership with clients to identify and crystalise solutions to improve their existing service or address new service requirements
- Develops win strategies that maximise profitable growth by engaging - new customer & product insight & innovation into retender opportunities - Business Development, proposition & pre-sales teams to co-create solutions to address new client needs - Transactional Sales team to quote and close sales for standard services
- Proactively develops and executes account growth plans and drives pipeline opportunities to close and win
- Applies rigorous data-led sales reporting (through Salesforce) to drive timely & best return on sales pursuit decision-making and inform pipeline understanding
- Shapes go-to-market strategy & execution plans by bringing Voice of Customer (VoC) and client insight to strategy planning, target setting & proposition requirements
- Adheres to CPS commercial, architectural and operational governance standards
- [Where relevant] Inspires, motivates a high-performing account management team by modelling and instilling a culture of account-based sales excellence, coaching and performance management
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job title: Account Manager
Job Description:
Key Responsibilities
Account Growth and Planning
- Develop and execute robust account growth plans, informed by client insight and market trends
- Identify and pursue opportunities for re-tender, renewal, and new business, supported by win strategies, in collaboration with Business Development and Sales Operations as appropriate.
- Use data-driven approaches (e.g. Salesforce) for pipeline management, forecasting, and reporting to enable accurate data-led sales planning, reporting, and performance.
Client Relationship Management
- Build, maintain, and deepen trusted relationships with clients and network, to bring new insight to client’s strategic priorities and operational challenges and transformation agenda.
- Act as a strategic advisor, shaping future service requirements and influencing client stakeholders.
Collaboration and Solution Development
- Work in partnership with Business Development, Pre-Sales team, AIPO to co-create solutions that address client needs
- Orchestrate cross-functional teams to deliver new business acquisition and seamless transitions into account management
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Governance and Compliance
- Lead qualification recommendations through sales governance.
- Ensure all opportunities and proposals adhere to Capita’s commercial, operational, and architectural standards
- Maintain high standards of data quality and compliance in all account management activities
Sales Leadership and Team Enablement
- Lead, coach, and inspire account management teams to deliver sales excellence and high performance
- Model best practice in account planning, sales execution, and client engagement to drive sales performance and deliver account growth.
- Identify and address training needs, fostering a culture of continuous learning and improvement
- Works in partnership with Business Development to on-board and ensure a smooth transition of new business into client account management
Location: London, United Kingdom
Time Type: Full time
Contract Type: Permanent
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Account Management
Sales Performance
Client Relationship Management
Pipeline Management
Salesforce
Strategic Planning
Solution Co-creation
Stakeholder Influence
Sales Governance
Coaching
Performance Management
Market Trend Analysis
Forecasting
Win Strategies
Client Retention
Business Development
Location