RM Technology
Account Manager - UK Commercial Team
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Overview
Would you like to help enrich the lives of learners around the world?
At TTS we aim to give every child, every day, a reason to love learning.
We're proud to have supplied schools and learning environments across the globe with innovative educational resources for 40 years offering over 50,000 resources, of which 6,000 are our own developed IP!
Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools’ and nurseries’ limited budgets and ensuring years of classroom use.
TTS is part of the RM Group – a pioneer in the education technology space, and since 2004, we share a vision to improve education outcomes worldwide.
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit our website to find out more: https://www.tts-group.co.uk/
Job Context & Purpose
A vital role in supporting the commercial function in a field-based business development team. The role is to be the key contact for customers to reach out to for support with their accounts, enabling the business development team to focus on building new business, whilst you manage and support our existing customer base.
The Role
This role will be the link between our business development managers and our key customers. You will be commercially minded and enjoy building long-term client partnerships. You will work closely with the customer service team, working together to manage the needs of our key accounts within our MATS and EY Chains.
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We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities
Main Responsibilities
- Manage and develop a portfolio of existing customers to build trust, rapport and maximise repeat business
- Support the BDMs on pulling together documentation for MAT and EY Chain agreements, ensuring all details are correct.
- Following up warm leads from reports, shows, or inbound calls and make appointments for BDMS with potential customers, helping to build new business.
- Data cleansing both new and existing accounts - such as ensuring contact details are fully up to date, credit limits are applied – working closely with customer services and finance.
- Working with the educationalist within the team to prepare product lists for customers on request such as room set ups
- Managing specific customer price lists alongside customer service, ensuring they are up to date, have obsolete products removed and new added, and pricing is maintained.
- Working with customer services to produce quotes on request for key clients for any specific orders – such as a resources for a new classroom.
- Working with the customer to ensure any terms of agreement are managed and met, on both the part of TTS and the customer, such as scheduling quarterly reviews, sending out agreed samples, arranging training sessions – in line with agreed activity.
- Liaising regularly with your counterpart in customer service to ensure all aspects of the customer needs are met, you are aware of joint approaches/campaigns/promotions and you complement each other’s activity.
This is an office based role and on occasion to support the team you may need to attend events across the UK
Experience
Skills and Experience
- Strong relationship manager.
- Confident in speaking on the phone/teams and contacting customers
- A problem solver – who can quickly and effectively support customers when queries arise.
- Organised and efficient.
- Approachable and a team player.
You Will Be
- Clear and confident communicator
- Creative – always looking for new ways of working and supporting our customers
- A collaborator – be able to work closely with the rest of the sales and marketing team, customer services and wider TTS teams.
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You Will Have
- A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.
What’s in it for you?
At TTS we support hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.
Unfortunately, we are unable to offer visa sponsorship for this role.
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