Polestar Analytics
Account Manager-VP/SVP (Data/AI/EPM)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Account Manager
Location: UK
Employment Type: Full-time
Work Mode: Remote
Experience: 10+ Years
Industry Focus: Data Analytics / Artificial Intelligence / Cloud / IT Services
Position Summary
We are seeking an experienced Account Manager with 8+ years of experience in managing enterprise customer relationships within Data Analytics, AI, Cloud, or IT Services organizations. The ideal candidate will serve as the primary point of contact for strategic customer accounts, ensuring customer satisfaction while driving account growth, renewals, and business expansion.
Strategic Responsibilities
- Own and manage strategic enterprise customer accounts throughout the customer lifecycle.
- Develop account plans to drive customer growth, retention, and long-term success.
- Identify opportunities for upselling and cross-selling Data Analytics, AI, Cloud, and Digital Transformation services.
- Collaborate with Sales, Delivery, and Leadership teams to achieve revenue and customer success goals.
- Ensure successful delivery of consulting engagements aligned with customer business objectives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer & Stakeholder Management
- Serve as the primary relationship manager for assigned enterprise customers.
- Build strong relationships with CXOs, business leaders, and technology stakeholders.
- Conduct Quarterly Business Reviews (QBRs), executive meetings, and strategic account discussions.
- Understand customer business priorities and align technology solutions accordingly.
- Manage customer expectations and resolve escalations.
Business Growth & Commercial Management
- Drive revenue growth within existing customer accounts.
- Manage contract renewals, pricing discussions, and negotiations.
- Identify expansion opportunities across Analytics, AI, Cloud, and Enterprise Planning services.
- Monitor account profitability and ensure sustainable business growth.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Delivery & Customer Success Alignment
- Partner with Delivery Managers and Project Managers to ensure successful execution.
- Monitor customer satisfaction and delivery quality.
- Coordinate internal resources and support adoption of new solutions.
Cross-functional Collaboration
- Work with Sales, Delivery, Product, Solution Architects, Finance, and Leadership teams.
- Support customer presentations, proposals, and solution workshops.
Required Experience
- 8+ years in Account Management, Customer Success, Client Partner, or Enterprise Relationship Management.
- Experience managing enterprise customers in IT Services, Data Analytics, AI, or Cloud Consulting.
- Strong communication, negotiation, and stakeholder management skills.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location