Gravitas Recruitment Group (Global) Ltd
Account Manager
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Account Manager – Public Sector SaaS
📍 Remote (UK) | 💰 Up to £55,000 Base + £15,000 OTE
Are you an Account Manager who excels at building long-term customer relationships, driving renewals, and helping clients maximize the value of technology solutions?
We're supporting a growing software and data solutions business looking for a customer-focused Account Manager to manage and develop an established portfolio of public sector clients. This role is centered around customer retention, account growth, stakeholder engagement, and delivering exceptional customer outcomes rather than high-volume new business sales.
The Role
You'll be responsible for managing a diverse customer base, building trusted relationships, ensuring successful product adoption, and identifying opportunities to expand existing accounts.
Key responsibilities include:
- Driving customer renewals and retention
- Growing revenue through cross-sell and upsell opportunities
- Developing strong relationships with key stakeholders
- Understanding customer challenges and business objectives
- Acting as a trusted advisor and point of contact
- Providing customer feedback to internal product and leadership teams
- Maintaining accurate CRM records and account plans
- Supporting customers through product and service developments
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What We're Looking For
We're interested in speaking with professionals who have experience in:
- Account Management
- Customer Success
- Client Relationship Management
- SaaS or Technology Solutions
- Public Sector or Local Government environments
- Renewal and retention-led sales models
- Managing multiple stakeholder relationships
Particularly relevant backgrounds may include:
- Local Government technology
- Gov-Tech
- Council Tax solutions
- Adult Social Care software
- Data & Analytics platforms
- Case Management systems
- Public Sector digital transformation
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What Success Looks Like
You'll be a consultative, relationship-led professional who:
- Enjoys managing and growing existing accounts
- Understands how to demonstrate value to customers
- Builds credibility with senior stakeholders
- Can identify commercial opportunities without being a hard-sell salesperson
- Thrives in a remote-first environment
- Brings energy, personality, and strong communication skills
Package
- Up to £55,000 basic salary
- £15,000–£16,000 OTE
- Remote-first working
- Flexible working environment
- Pension
- Life assurance
- 25 days holiday plus bank holidays
- Employee wellbeing and benefits package
- Limited travel (approximately 3–4 events per year)
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