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Location: Bristol, Barcelona, Warsaw, Poland, Croydon (Hybrid)
In this position, you’ll be based in the Bristol/Barcelona/ Warsaw/London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
If you’re looking for a role where you’ll have the opportunity to build and maintain key account relationships on a global scale coupled, with an excellent opportunity for future personal development, then this could be the position for you…
Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business?
A role you will love
In this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.
Key Responsibilities
We are looking for a candidate who will:
- Own and manage day-to-day client relationships, acting as the primary point of contact for clients and key stakeholders, ensuring effective plan administration, service delivery, and ongoing operational support.
- Oversee client service delivery and performance, including prioritisation of requests, monitoring service levels and client satisfaction, ensuring quality and completeness of requests, and providing regular client status reporting.
- Act as the subject matter expert (SME) across client plans, products, systems, and processes, analysing client requirements and partnering with internal and external stakeholders to design and implement effective system configurations and operational solutions.
- Lead issue resolution and escalation management, serving as the first point of escalation for client and internal stakeholders, proactively managing risks, coordinating mitigation actions, and ensuring timely communication with senior stakeholders.
- Partner with Relationship Management and Senior Account Managers to support key accounts, influence strategic and commercial decisions, identify efficiencies and value-added service opportunities, and drive continuous operational improvement across the client portfolio.
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What will you bring to the role?
To be successful in this role, we are ideally seeking candidates with experience in operational Account Management, or a role requiring similar competencies. You will be a strong communicator with a proactive, client-focused mindset, and either have experience in, or a genuine interest in, developing expertise within the share plans industry. This role offers an excellent opportunity to build a long-term career within Financial Services.
Additional Requirements:
- Experience of account management or transferable skillset
- Technical minded and solution oriented
- Excellent communication, and Stakeholder management skills
- Previous experience in customer service in the financial services industry
- Ability to build detailed understanding of assigned clients
- Ability to develop technical skills (SQL, html, high-level understanding of databases)
- Multilingual (Desirable)
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle
- Health and wellbeing rewards that can be tailored to support you and your family
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
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A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.
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