Nine Twenty Recruitment
Account Manager
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Junior to Mid-Level Account Manager
Hybrid | Location: Glasgow, Scotland | Type: Full-Time
About the Role
Our client is a fast-growing Microsoft Partner specialising in AI enablement, implementation and agent delivery, helping organisations move from AI experimentation to real, measurable business impact. As they continue to scale, they are looking for a Junior to Mid-Level Account Manager to join their growing commercial team. This is a hybrid role, balancing account management of existing clients with new business development, and is well suited to someone who enjoys building relationships as much as generating opportunities. You will work closely with delivery, enablement and sales teams to ensure a joined-up client experience from first engagement through to long-term partnership and account growth.
Key Responsibilities
- Manage a portfolio of client accounts, acting as a trusted point of contact and ensuring strong, ongoing relationships.
- Identify and pursue new business opportunities, including prospecting, outreach and building relationships with potential clients.
- Understand each client's business goals and challenges, identifying opportunities to expand engagements or introduce new services.
- Support the coordination of client onboarding, project check-ins and renewals, working alongside delivery consultants to ensure projects stay on track.
- Help prepare client-facing materials, proposals and account reviews, and support the sales cycle from initial contact through to close.
- Track account performance, pipeline activity and revenue growth using CRM tools.
- Collaborate closely with sales, delivery and enablement teams to ensure a smooth, consistent client experience throughout the relationship.
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Skills & Experience
- Experience in account management, business development, client success or a related client-facing commercial role, ideally within technology, SaaS or consultancy environments.
- A track record of, or strong aptitude for, generating new business alongside managing existing relationships.
- Strong communication and relationship-building skills, with the ability to manage multiple accounts and priorities simultaneously.
- Familiarity with CRM systems (such as Dynamics 365 or similar) is beneficial.
- An interest in AI, Microsoft technologies or the broader technology consulting landscape would be a strong advantage.
- Comfortable working collaboratively across sales, delivery and technical teams.
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What We're Looking For
- Commercially minded and proactive, genuinely curious about AI and its impact on business.
- A confident communicator who can build trust with clients quickly and open doors with new prospects.
- Someone who enjoys problem-solving and finding ways to add value beyond the immediate ask.
- A collaborative, team-first attitude and a desire to grow within a fast-moving AI consultancy environment.
Desirable Skills & Qualifications
- Experience working within a Microsoft Partner ecosystem.
- Prior exposure to AI, automation or digital transformation projects.
- Familiarity with account planning, growth methodologies or structured sales processes.
For a confidential discussion about this role, please contact Jack Harding at Nine Twenty — jharding@weareninetwenty.com
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