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THE COMPANY
We are a strategic social agency with a well-earned reputation for growing thriving communities and supercharging your online brand. Our amazing clients are spread across the food & drink, hospitality and lifestyle industries.
Kitch is an award-winning, female-led social agency. Founded in 2012, we have guided an impressive portfolio of premium brands through the evolution of social media.
Born from a passion for hospitality, Natalie – our Founder and CEO, grew up in a family business with 17 restaurants. Before starting the agency, she worked in-house for La Tasca, building large-scale customer loyalty initiatives and developing their social media strategy.
Today, our team combines their unified love of hospitality with the ability to grow thriving communities. We connect brands with people, managing all our clients’ social media needs. Our work has organically expanded to include an amazing line-up of premium food, drink and lifestyle businesses.
Our powerhouse team is made up of incredible individuals who have buckets of talent. In-house, our company culture and values unite us, creating a collaborative community that has fun and makes great things happen.
ROLE
As an Account Manager at Kitch, you’ll be at the heart of building communities for some of the UK’s most exciting hospitality, food, drink and lifestyle brands.
You’ll combine strategic thinking, creativity and relationship building to help clients turn social media into meaningful connections with their audiences. From developing content strategies and leading campaigns to analysing performance and identifying opportunities, you’ll play a key role in delivering social that drives real-world impact.
This is a role for someone who is curious about what makes communities tick, passionate about social trends and excited to grow alongside a fast-moving agency.
You’ll have 1-2 years’ experience working in social media, with a strong understanding of platforms, trends, content creation and audience behaviour. You’ll be confident translating client goals into effective social media strategies and delivering campaigns across multiple channels.
You’ll typically manage a portfolio of exciting brands while developing a specialist area that supports the wider Kitch team.
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WHAT YOU’LL BE RESPONSIBLE FOR
- Building trusted relationships with clients, acting as a strategic partner and day-to-day point of contact.
- Developing and delivering social media strategies across Instagram, TikTok, Facebook and emerging platforms.
- Creating engaging content calendars that balance brand objectives, audience insights and social trends.
- Leading campaign planning, execution and reporting.
- Monitoring performance, identifying insights and turning data into actionable recommendations.
- Managing communities on behalf of clients, bringing their brand voice to life through meaningful conversations.
- Supporting paid social activity across Meta and TikTok, with full training provided.
- Staying ahead of platform updates, trends and cultural moments to keep clients relevant.
- Collaborating with the wider team to develop creative ideas and elevate client work.
WHAT SUCCESS LOOKS LIKE
Within your first 6 months, you’ll:
- Confidently manage client relationships and lead regular meetings.
- Own content strategies and calendars for your accounts.
- Turn insights into recommendations that improve performance.
- Bring fresh creative ideas and social trends into client conversations.
- Develop a specialist area that adds value across the agency.
YOU’LL THRIVE AT KITCH IF YOU...
- Are naturally curious and always looking for the next opportunity, trend or idea.
- Love building relationships and making clients feel supported.
- Have a strong understanding of what makes social content perform.
- Take ownership, solve problems and aren’t afraid to get stuck in.
- Bring creativity, energy and a positive attitude to the team.
- Believe in building communities, not just audiences.
- Live and breathe our values of community, loyalty, going above and beyond, reliability, passion and fun.
DEVELOP YOUR SPECIALISM
Everyone at Kitch has the opportunity to become an expert in an area they’re passionate about, whether that’s paid social, influencer marketing, TikTok Shop, content creation, community management or emerging platforms.
You’ll have dedicated time to build your knowledge, share insights with the team and become a go-to person within the agency.
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HOW AND WHEN WE WORK
- Full time contract of 37.5 hours per week plus community care rota responsibilities shared across the team.
- Flexitime – flexible working hours to fit your life, supporting wellbeing, caring commitments and natural working rhythms.
- Remote Working – all employees have the opportunity to work remotely. We operate a hybrid model, working in our Chichester office 2 days per week (typically Monday and Wednesday).
BENEFITS
- Flexitime – flexible working hours to fit your life; supporting our team’s wellbeing, caring commitments and natural working rhythms.
- Remote Working – all employees have the opportunity to work remotely. We operate a hybrid model, working in our Chichester office 2 days per week.
- Work Phones – we love social but setting boundaries is essential for everyone’s health and wellbeing. All employees are given a work phone to manage client accounts.
- Holiday Allowance – up to 25 days annual leave (1 added for every year of tenure up to 5 years), plus bank holidays and an extra day for your birthday.
- Health Insurance – effective cover for physical and mental health.
- Pension – automatic enrolment in our workplace pension scheme.
- Growth Fund – 5% of company profits are allocated to personal development and learning, invest in training that appeals to your interests.
- Charity Day – one paid day off per year to volunteer with your chosen charity.
- Team Socials – we host regular get-togethers for team bonding away from our desks, usually involving delicious food and of course, plenty of fun.
SALARY & STARTING
We are looking for someone to join our team in September/October 2026.
GROWING AT KITCH
As part of our team growth we have monthly 1:1's, quarterly objective setting both ways, annual reviews and looking ahead. Salaries will be reviewed annually in line with company figures, market sustainability, overall performance and attitude. Increases range from 3%-10% based on the above.
Salary based on experience.
TEAM SPECIALISMS
Each person will have a dedicated speciality subject they will support others on - pitches, events, knowledge.
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