Company Description

CharityJob is the UK’s largest job board dedicated to the charity sector, helping thousands of people each year find rewarding roles with impactful organisations. As the first specialist job site for charities, it has built over two decades of expertise in matching motivated candidates with mission-driven employers. CharityJob partners with a wide range of non-profit organisations, from small local charities to major national and international NGOs. Team members contribute to a platform that supports meaningful careers and strengthens the wider charity ecosystem.

Role Description

The Account Manager is a full-time, hybrid role based in Kingston upon Thames, with flexibility to work from home part of the week. This role is responsible for managing and growing a portfolio of charity sector clients, ensuring they receive high-quality support and value from CharityJob’s services. Day-to-day tasks include building strong relationships with clients, understanding their recruitment needs, advising on best use of the job board, and identifying opportunities to improve their experience. The Account Manager will handle inbound and outbound communications, prepare proposals, monitor campaign performance, and follow up on renewals and upsell opportunities. The role also involves collaborating with internal teams such as marketing, product, and customer support to address client feedback, resolve issues, and contribute to service improvements.