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About us
Assembly Coffee is an independent specialty roaster based in London. We exist to push the boundaries of how coffee is experienced, appreciated and communicated while working with some of the UK's most progressive cafés, restaurants and hospitality operators.
Our approach is collaborative and purposeful. We believe innovation should create real value, not novelty, and we're driven to set new benchmarks for how specialty coffee can deliver both quality and impact. From our partners in hospitality to the communities we source from, we invest in relationships that are long-term, transparent and mutually beneficial.
At Assembly, we combine rigour and creativity in equal measure. We're a team that values clarity, respect and excellence, and we aim to lead the industry by showing what's possible when ambition is paired with integrity.
About the role
We're looking for an Account Manager to build, develop and retain strong partnerships across Assembly's wholesale client base, with a particular focus on our Marquee and Tier 1 partners — our highest-value and most strategically important accounts.
You'll be responsible for managing a portfolio of key clients, ensuring they receive exceptional service while identifying opportunities to support their growth and ours. This role combines relationship management, training, technical support, commercial awareness and reporting, requiring someone who can balance strategic thinking with hands-on client support.
You'll work closely with partners to understand their needs, help them get the most from our products and services, and ensure Assembly remains a trusted partner in their continued success.
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The ideal candidate is personable, organised and commercially aware, with the ability to manage multiple priorities independently while maintaining a consistently high standard of service.
What you'll do
Account management & retention
- Build and nurture long-term relationships with assigned accounts and key stakeholders, acting as a trusted advocate for Assembly's products, mission and values.
- Monitor ordering patterns and performance against brand-level turnover targets, safeguarding revenue and gross profit at a client level.
Administration & account maintenance
- Maintain accurate client pricing in line with supply agreements, keep systems and client data up to date, and pursue overdue accounts.
- Keep clients and internal teams informed of technical, service and product updates.
Onboarding
- Manage smooth handovers from sales, coordinate equipment orders and delivery, and support clients through their bedding-in period with post-launch follow-ups.
Training & technical support
- Develop bespoke training plans for clients and support the training manager in keeping the programme running smoothly.
- Provide first-line technical support, screening faults and coordinating with in-house or third-party technicians to resolve issues promptly.
Customer service & business development
- Deliver consistently high satisfaction levels, listening to client feedback and acting on it.
- Proactively promote technical and training services, identify equipment sales, lease and rental opportunities, and support clients with expansions, new sites and upgrades.
- Bring ad-hoc accounts onto formal supply agreements where beneficial.
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Brand & trade marketing support
- Support clients with activations, events, trade marketing conversations and brand projects, ensuring everything reflects Assembly's values and standards.
Reporting
- Complete weekly reporting requirements and deliver quarterly deep-dive analysis of your account management activity.
About you
- Personable — you build genuine, lasting relationships and communicate with clients confidently and effectively.
- Self-motivated — you'll work autonomously for much of your time, so managing your own diary and objectives comes naturally.
- A problem solver — you think on your feet and find practical solutions to new situations.
- Committed — we're dedicated to our clients and our values, and you will be too.
The important details
- Full-time (Monday – Friday). London-based.
- Competitive salary based on experience + performance incentives.
- Regular team activities.
- Breakfast (and coffee) provided on-site.
- 22 days annual leave plus bank holidays, plus 2 mental health days and 1 charity day per year.
- Company pension scheme.
- Cycle to work scheme.
- Ongoing learning and development opportunities, including accredited third-party training and coaching platforms.
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