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Account Specialist – Student Support Services
Location: Randstad UK | Manchester, England, United Kingdom (Hybrid)
About the Role
Fuel Potential. Drive Success. Make an Impact.
At Randstad Student Support, we don’t just fill roles; we dismantle barriers to higher education. As the UK’s leading provider of Non-Medical Help (NMH), we connect specialist support workers—including mental health mentors, neurodiversity coaches, BSL interpreters, and specialist note-takers—with students navigating university life with disabilities or additional learning needs. Every day, our mission empowers students across the UK to unlock their full potential and achieve their academic goals.
If you’re looking for a career that combines a high-energy, vibrant team culture, industry-leading training, and a genuine sense of purpose, this could be the role for you.
Our fast-growing Manchester Student Support team is seeking a dynamic, driven Account Specialist to work at the heart of our operations. You’ll partner directly with universities and higher education institutions to manage and deliver bespoke, life-changing support packages for students in need.
What You’ll Be Doing (And How You’ll Leave Your Mark)
- Championing the Candidate Journey: Deliver an outstanding, premium experience for our specialist support workers and candidates
- Smashing Targets: Thrive in a high-performance environment, where hitting—and exceeding—your operational targets is celebrated
- Building Partnerships: Collaborate closely with:
- Candidates
- DSA (Disabled Students’ Allowance) assessors to match absolutely the best support specialists with students who need them
- Communicating with Impact: Bring:
- Empathy
- Emotional intelligence
- Absolute confidence to conversations with people from all walks of life
- Mastering the Caseload: Seamlessly manage a fast-paced, high-volume caseload of students and support specialists
- Driving Engagement: Fuel success through high-volume, professional inbound and outbound communications with key stakeholders, including universities
- Problem-Solving on the Move: Use your:
- Exceptional organisational skills
- Sharp soft skills to handle objections, pivot quickly, and prioritise urgent support requests
- Hitting the Road: A valid UK Driver’s Licence is essential, giving you freedom to visit universities, schools, and clients across the region
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What’s in It for You?
Workplace & Culture
- The Hub: Work from a modern, centrally located Manchester office with unbeatable transport links
- An Unrivalled Culture: Join a vibrant, fun, and highly social team that loves celebrating successes—big or small
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Compensation
- Uncapped Potential: Enjoy a generous basic salary paired with a highly competitive commission structure
- Elite Rewards for High Performers:
- Monthly incentives
- Invites to our annual elite trips and conferences
Benefits
- Premium Benefits:
- Holiday buying schemes
- Share purchase plan
- Private company pension
- Tailored wellness options
Growth
- World-Class Training: Benefit from a robust, state-of-the-art virtual and in-office onboarding programme designed to set you up for long-term success
Are You Ready to Shape Your Future?
If you’re ready to bring your energy, passion, and ambition to a role where you can truly change lives, apply today.
How to Apply
Visit Randstad UK’s Career Page or contact Georgia for more information.
We are an inclusive employer. If you require any reasonable adjustments to help complete any aspect of the recruitment process, please contact our Internal Talent Acquisition (ITA) team.
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