Account Specialist

What You’ll Be Doing

• Managing a portfolio of customer accounts while maintaining high levels of retention and engagement.
• Building relationships with schools and public sector organisations to understand their procurement requirements.
• Advising customers on suitable framework solutions and supplier options.
• Preparing quotations and helping customers identify optimal solutions.
• Developing new business opportunities within allocated customer bases and geographical areas.
• Growing a pipeline of opportunities through:
  • Proactive customer engagement.
  • Account development.
• Managing customer enquiries and resolving issues effectively.
• Maintaining accurate customer records and activity using internal systems.
• Providing regular reporting on:
  • Sales activity.
  • Pipeline performance.
  • Account growth.

What We’re Looking for

• Proven experience in:
  • Account management
  • Business development
  • Sales
  • Customer relationship management (CRM)
• Strong track record of:
  • Building and growing customer relationships
• ** Outstanding communication** and relationship-building skills
• Ability to:
  • Identify customer needs
  • Recommend appropriate solutions
• Experience with:
  • Working toward targets
  • Managing a pipeline of opportunities
• Excellent organisational skills and attention to detail
• Confidence in:
  • Speaking with customers via telephone and video call
• Good working knowledge of:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
• A self-motivated and proactive approach, with the ability to work independently
• Advantageous (but not essential): Experience working with:
  • Schools
  • Education settings
  • Public sector customers

What You’ll Get in Return

• Annual salary: £29,000
• Commission opportunity: Up to £8,000 per year (target-based)
• 25 days annual leave, rising to 27 days after four years
• Birthday Day Off
• One concessionary day during the Christmas period
• Pension scheme with employer contribution
• Life assurance cover
• Access to:
  • Learning & Development opportunities via our CSG Academy
• Hybrid working:
  • 2 days in office
  • 3 days working from home

Why CSG?

• CSG is the UK's largest local authority-owned trading company (LATCO), generating:
  • Over £800 million in revenue per annum globally
• Supports more than 16,000 education and public sector customers
• Growing through:
  • Organic development
  • Acquisitions
  • Strategic partnerships
• Delivers services across:
  • Education
  • IT
  • HR
  • Legal
  • Energy
  • Procurement
• Focused on meaningful impact
• As a locally owned organisation, we:
  • Reinvest significant profits into frontline services.
  • Strengthen the communities we serve.

Inclusion & Accessibility

• We are committed to:
  • A diverse and inclusive workplace where everyone feels:
    • Valued
    • Respected
• Encourage applications from suitably qualified people of all backgrounds.
• As members of:
  • Inclusive Employers
  • Working Families Employer
  • Actively build an environment that promotes:
    • Inclusion
    • Flexibility
    • Belonging for all colleagues
• Committed to:
  • Reasonable adjustments throughout the application and interview process. Please contact us to discuss requirements.