Arcus FM
Account Support Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Why Join Us
We require a Account Support Coordinator to join us on a 3 month fixed term contract basis, at our client's site in Milton Keynes.
The primary focus of this role is to manage the high volume of quotes and estimates generated by the client, reducing demand through proactive customer engagement and effective communication. You will support the Account Manager in the delivery of the agreed contract, ensuring service performance standards and key performance indicators (KPIs) are consistently achieved while maintaining strong client relationships.
What You'll Be Doing
- Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site specifics
- Support the management of the CE process
- Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement
- Review outstanding WO volume and manage outstanding tasks
- Influence and work with client representatives to develop a culture of improvement and build effective relationships
- Chase and escalate work order volume related issues to point of resolution with supplier
- Manage communication between client and supplier
- Support the wider team on an ad hoc basis, and subject to training, with things such as system changes, data changes due to peak in demand
- Support the creation of reports to manage quotes spend with client and demonstrate supplier spend
- Identify and highlight trends, including quote/estimate rejections for a contractor are high
- At the end of each month, support the provision of a detailed breakdown of work orders spend through quotes/estimates, for which have been paid
- Build and maintain effective relationships with client, supplier, and internal teams
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
Knowledge & Experience:
- Be a Proactive ‘self-starter
- Attention to detail
- Ability to work to and meet tight deadlines
- Ability to prioritise and manage own workload
- Good analytical and organisational skills
- Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business
- Numeracy and Accuracy
- An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables etc.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join us, you will receive:
- Salary: up to £30,000 (depending on experience)
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button
Requisition ID
2026-8962
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills