Vaultex
Accounts & Admin Supervisor
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Site Account and Admin Team Leader – Bristol
Who we are Vaultex are the UK’s leading cash management company, with sites nationwide. When you join us, you are supporting businesses to run more securely and efficiently, while ensuring continued access to cash for the millions of people who depend on it. Discover more via our website.
Job Details
- Hours: Monday to Friday, 08:00am – 16:00pm (35 hrs/week)
- Salary: £32,697 per annum
- Grade: CM30
- Location: 1 Barrow Road, Barton Hill, Bristol, BS5 0DW
About the Role
To lead and coordinate the delivery of accounts and admin services on-site, ensuring:
- Effective team performance
- Accurate financial processing
- High standards of customer service
- Day-to-day leadership support for the site manager
Responsibilities
- Coordinate site administrative and financial activities with the site manager
- Supervise 6 customer service and admin team members
- Ensure Customer Service, Accounts, Administration, and NCS processes are completed accurately and on time
- Oversee financial admin, including:
- Invoicing
- Reconciliations
- Reporting
- Query resolution
- Support wider site operations as needed
- Maintain accurate records and compliance within financial controls
- Act as the primary escalation point for:
- Team queries
- Customer issues
- Admin concerns
- Deliver high-quality customer service
- Identify and resolve any accounting, administrative, or operational issues
- Ensure alignment with company policies, shareholder banks, Bank of England, and Royal Mint standards
- Uphold health and safety standards
- Apply process expertise to troubleshoot operational challenges
- Conduct performance management to maintain:
- High engagement
- Team compliance with procedures
- A consistent service standard
- Support site audits and stocktakes
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Requirements
- Demonstrable operational experience as a team leader or supervisor in either:
- A coin or note-processing site
- A production-focused environment comparable to cash management
- Strong communication and interpersonal skills with a collaborative approach
- Excellent time management and organisational skills
- Operational sovereignty and foresight within a financial or admin context
- Relevant experience in:
- Accounts
- Finance administration
- Office administration
- Customer service savvy
- High computer literancy and numerical aptitude
- Ability to multitask and meet deadlines
- Keen attention to detail and accuracy
- A proactive, problem-solving mindset
What We Offer
As an Investors in People Platinum winner and Living Wage employer, we prioritise wellbeing, career growth, and inclusive opportunities:
- Auto-enrolled pension:
- 4% employee contribution + Customer salary protection
- 15 days paid holiday (+£80 extra days, available with balance) + opportunity to purchase additional days
- Company benefits:
- Wit substantiated life cover (£4x salary)
- Group income protection plan
- Employee support:
- VaulteXtra discounts on music, apparel, and technology
- Childcare vouchers
- Cycle-to-work scheme
- Discounted gym memberships + cashback services
- Free eye tests & additional NHS benefits via Aviva Digicare+:
- Nutritional support
- Mental health resources
- Bereavement counselling
- Annual health audits
- Enhanced menopause & fertility health services (Peppy)
- Free virtual primary care access (Zurich Vision)
- Professional advancement opportunities:
- Mentorship programmes
- Performance-based annual bonuses
- One paid volunteering day per annum
- Charles Cameron for mortgage guidance
- Wellbeing & Inclusive Culture:
- Actionable employee assistance programme (counselling/legal support)
- Wellesley Learning Capital focused on upskilling
- Living Wage foundation and Investors in People commitment
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Our Culture
At Vaultex, we build an environment where everyone thrives:
- Transparency & progression are core values
- Collective leadership: We foster teamwork that empowers every voice
- Equality & inclusion: We welcome diversity of background, perspective and experience — applicants with protected characteristics or non-traditional skills are encouraged
- Sustainability and responsibility: As a Work180-endorsed Workplace, we champion social investment through employee support and community initiatives via ESG-driven programming
Next Steps
Takeaways from your application:
- Shortlisted candidates will be contacted via email Timeframe:
- Phone interview with HR follows completion of pre-employment checks: 5-year traceable work history of employment references (to explain any job gaps) and a criminal & financial clearance
- Follow updates by contacting the recruitment team.
Vaultex UK Ltd is an equal opportunities employer, embracing applications from underrepresented individuals. Disability adjustments can be arranged during recruitment; contact us directly for support.
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