Harrods
Accounts Assistant
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Accounts Assistant
Account Assistant – Corporate Service Team
Support a thriving Corporate Service team at Harrods, delivering outstanding client service and seamless sales support in our dynamic luxury retail environment.
About the Role
This Account Assistant role is integral to the Corporate Service team, merging sales and operational responsibilities to ensure a smooth, end-to-end client experience for Harrods’ corporate clientele. You’ll act as the central coordination hub for enquiries, orders, and internal workflows—while upholding our commitment to exceptional service levels and team success.
Key Responsibilities:
- Support the full sales cycle, from first client contact to delivery completion
- Manage shared inboxes and streamline communication to guarantee timely, accurate responses
- Facilitate order processing, tracking, and fulfilment, including gift cards, bulk orders, and large corporate purchases
- Perform administrative tasks, covering:
- Data entry
- Purchase orders and scheduling
- Diary and report management
- Maintain luxury retail service standards, fostering strong collaborative and client relationships
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Hybrid Working Policy
Calculate your schedule between in-store commitment and homebased flexibility as per our Hybrid@Harrods framework:
- A minimum of three on-site days per week, with balance determined by business priorities
- For full details, visit our dedicated Career Site policy or consult our Talent Acquisition team.
About You
We are looking for a client-focused professional with a dynamic blend of B2B sales acumen and operational finesse. Core traits include:
Essential Attributes:
- Proven experience in client-focused or B2B environments with demonstrable track record of process efficiency
- Ability to multitask under pressure, balancing urgency withmethodical accuracy
- Fluent verbal and written communication spared across both internal colleagues and external clients
- Confidence operating as a self-starter—relishing constructive feedback and actively driving continuous improvement
Technical Proficiency:
- Microsoft Office expertise and prior CRM system usage
- Exceptional time and organisational management, with multitasking savvy
- Familiarity with luxury retail’s expectations and workflows
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Why Harrods?
Harrods stands at the pinnacle of global luxury retail, shaping unforgettable shopping journeys for discerning customers. Our promise builds on ambition: we strive to make the impossible possible for our clients, and recognise it will unlock extraordinary opportunities for you.
Assurance & Growth:
- Dynamic, supportive environment to unleash your potential
- Diverse career progression across Harrods’ high-performing business areas
Diversity & Competence
Our job descriptions reflect an ideal—but potential lies in unique strengths. If you possess:
- A majority of the required skills
- Proven capability to excel in this role,
we encourage you to apply. Difference is our difference.
Harrods champions an inclusive workplace nurturing talent across all walks of life, cultures, and experiences. Here, contribution—incentivised by our vibrant culture and companionship—is what elevates us.
Explore the sendoff: Connect with Harrods through #TogetherHarrods or @togetherharrods for authentic insights into our evolving culture.
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