To collect any unpaid charges from occupiers.

Responsibilities

• Owning the Occupier Relationship from a Collections perspective for a designated number of occupiers including all voice activity.
• Owning Client Relationship from an Accounts Receivable Perspective on Designated number of clients.
• Monitor and review payment activities of occupiers and prioritise collections from bad/late payers.
• Lead regular meetings with internal stakeholders and clients alike providing commentary on arrears and actively suggesting effective collection strategies or bad debt provisioning.
• Initiate outcomes of the above meetings with supporting function (JBS) where necessary and monitor through to conclusion to report back to internal stakeholders and clients at follow up meetings.
• Provision of accurate arrears reports / MI.
• Use effective collection techniques including telephone contact to maximise collections and work collaboratively with wider AR function to achieve client set collections KPI targets.
• Update tenant contacts on system.
• Actively work to minimise unallocated/unmatched cash speaking to occupiers to identify remittances and updating the UNO dashboard with details marking as ready to post.
• Collaborating with wider AR function and treasury to achieve client set KPI cash targets.
• Provide allocation details where required to facilitate allocation of funds.
• Actively monitor unallocated/unmatched cash and support business to keep to a minimum.
• Prepare monthly and quarterly reports for both internal and external clients as required.
• Attend regular team and department meetings face to face wherever possible and actively contribute to discussions.
• Support change agenda and continual performance improvement to enhance occupier and client experience.
• Instruct and engage with Enforcement agents when required and once instructed being the conduit between agents and clients.
• Instruct and engage with Solicitors when required and once instructed being the conduit between agents and clients.
• Undertake complex account reconciliation of tenant accounts to agree account balances.
• Work within the best practice guidelines to ensure a common and consistent approach is used across the company adhering to ISAE audited processes.
• Any other duties necessary to assist with the running of the various portfolios within the team.