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Accounts Receivable Analyst
Accounts Receivable Analyst – Property & Asset Management
Location: On-site – Norwich, GBR
About JLL
At JLL, we are committed to shaping a brighter future for real estate. Our global team combines world-class services, expert advisory, and cutting-edge technology to empower our clients. We believe in building meaningful careers, fostering inclusion, and sustaining excellence—whether you're bringing deep industry experience or expanding your expertise.
About the Role
Join JLL’s dynamic Property & Asset Management team in our Norwich city-centre office as a Collections Analyst. This role is perfect for someone who thrives in a supportive, diverse, and sustainability-focused workplace, offering flexible working arrangements, top transport links, and family-friendly amenities—including free parking, wellness spaces, and inclusive facilities.
Key Responsibilities
As a Collections Analyst, you’d play a vital role in driving the Accounts Receivable (AR) function forward. Your core activities include:
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Collections Management:
- Proactively manage and collect outstanding charges from occupiers using professional telephone skills
- Develop and maintain strong client relationships from a collections perspective
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Stakeholder Relations:
- Own occupier interactions related to collections and uphold strategic partnerships across designated portfolios
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Performance Monitoring:
- Track payment activities, prioritise high-risk accounts, and propose strategic recovery actions
- Maintain rigorous oversight and paperwork to ensure compliance
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Reporting & Analysis:
- Prepare accurate arrears reports, management information, and insightful commentary
- Liaise with internal and external stakeholders on metrics and status updates
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Cash Management:
- Collaborate with treasury and AR teams to meet financial targets
- Ensure systematic reconciliation to minimise unallocated cash
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Process Improvement:
- Support change initiatives that enhance occupier experience and internal workflows
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Specialised Functions:
- Lead collections strategy meetings with stakeholders
- Coordinate enforcement actions and legal consultations when required
- Conduct complex account reconciliations to guarantee accuracy
- Maintain alignment with ISAE audited processes and best practice compliance
Requirements
Essential:
- GCSE level education (including Mathematics and English) or equivalent
- Basic accounting knowledge with an understanding of key financial principles
- Strong Excel skills (pivot tables, VLOOKUP, and advanced functions preferred)
- Exceptional communication and teamwork abilities
- Ability to work under pressure, meet tight deadlines, and apply strong organisational discipline
- Minimum attention to detail required for financial accuracy
Preferred:
- Prior experience in property service charges or collections/accounts receivable
- Knowledge of commercial property management principles
- Familiarity with debt recovery, enforcement, or related legislative frameworks
Why Join JLL Norwich?
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- Prime Location: Enjoy a modern, sustainable workspace right in the heart of Norwich
- Inclusive Culture: B sweater, religious spaces available, gender-neutral facilities, and parent-friendly support
- Career Growth: Access to structured learning programmes, structured upskilling, and a commitment to professional development
- Balance: Flexible workspace flexibility complemented by a wide range of employee benefits
- Impact: Be part of a team recognised as a Centre of Excellence in Financial Management
The JLL Difference
At JLL, we: ✔ Tailor meaningful opportunities to each person’s unique strengths ✔ Foster a culture of belonging for all backgrounds and identities ✔ Use AI-enhanced recruitment tools to match your qualifications and experience with JLL’s dynamic environments ✔ Provide a wealth of resources, mentorship, and a platform for growth across 80+ countries
Professionally committed? Bring your ambitions to brighten up commercial real estate at JLL. Apply now to embark on a career where your skills—and ideas—thrive.
Privacy Notice & Commitment
JLL honours data privacy and processes personal information in compliance with applicable privacy laws. JLL extends reasonable accommodations to applicants with disabilities. Please email HRSCLeaves@jll.com if you require assistance during the recruitment process.
🌐 JLL is the brand name of Jones Lang LaSalle Incorporated
For further details, visit: jll.com
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