Bupa UK
Accounts Receivable Analyst
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Accounts Receivable Analyst
Hybrid working – up to 4 days per week working from home
Location: Brighton (BN1 4FY)
Salary: £24,900 – £30,000 per annum (dependent on experience)
Standard Hours: 37.5 hours per week, full-time
Within our UK support functions, this role contributes to exceptional customer service and patient care, ensuring every interaction reflects Bupa’s purpose of helping people live longer, healthier, happier lives.
About the Role
Based within the Finance Operations Department of the Accounts Receivable team, you’ll support both UK and global departments by ensuring the accurate, complete, and timely processing of payments. You’ll handle administrative tasks, resolve disputes, support colleagues, and maintain clear records and audit trails while upholding strict controls.
Your work will directly impact customers, ensuring their trust, prompt resolutions, and optimal care—all crucial to Bupa’s reputation.
Key Responsibilities
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Day-to-day financial processing:
- Support the time-sensitive daily cash application process
- Investigate and clear transfers that remain unapplied
- Process proposals in Paystack (account reconciliation ownership)
- Oversee direct debit failures and support colleagues with HKSCB direct debit procedures
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Troubleshooting and support:
- Action and resolve credit card failure reports to reflect correct balances
- Prioritise the SLAs for the Accounts Receivable inbox, working with stakeholders and vendors to implement solutions
- Handle bank queries, investigations, and escalations
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Audit and operational support:
- Provide evidence for regular audits to the broader Finance Operations team
- Manage and clear assigned task list items
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Data-driven investigations:
- Support Worldpay dispute resolutions and data collection
What You’ll Bring
Essential Criteria:
✅ Experience within accounts receivable or related financial roles in the insurance sector (or equivalent in a commercial sphere) ✅ Proficiency with payment allocations, reconciliations, and reconciliations processes ✅ Sound, practical Microsoft Excel skills, and the ability to read, analyse, and extract meaningful insights from complex data. ✅ Strong ability to interpret financial trends, communicate findings, and present findings effectively ✅ High organisational skills with the ability to manage fluctuating workloads and tight deadlines ✅ Exceptional concentration and accuracy in processing-stage checks and manual investigations ✅ Self-sufficiency in taking ownership of problems to ensure permanent resolution ✅ Strong interpersonal and stakeholder communication in a fast-paced environment
Why Bupa?
Bupa is a purpose-driven organisation deliver outstanding healthcare—both as an insurer and provider—and we deliver this every day with a strong focus on our people. We’re proud to be a customer-first organisation, with no shareholders to dictate direction. Our people are all aligned around the same purpose:
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“to help people live longer, healthier, happier lives,”
and ensure a healthier planet.
At Bupa, we champion diversity and encourage all of our employees to "Be you at Bupa". We are determined to build a workforce that reflects the communities we serve, so we especially welcome applications from individuals with diverse backgrounds and experiences.
As a Level 2 Disability Confident Employer, Bupa also actively supports candidates with disabilities, offering adjustments through the recruitment process as needed to ensure individuals can apply fairly for available roles. Assessment and interview access will be assessed if you meet the minimum criteria displayed on the application form.
Core Offer: Exceptional Benefits
Bupa’s benefits reflect the real value we place in our people—balancing health, happiness, career, and lifestyle. Here are some of your entitled benefits:
🏆 25 days holiday, increasing with service length, with option to buy/sell additional days ⚕️ Health insurance coverage through Bupa Health 💼 Enhanced pensions plan and life insurance (excluding safeguarding staff) 🏃 Onsite gym facilities (or recreational benefits if no gym is available) 🛍️ A range of online discounts for health, tech, culture, and more
Complementing these are flexible working options and generous family-friendly policies.
No shareholders mean all success is shared with the people — including you, your family, and the wider Bupa community.
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