Nigel Frank International
Acre Product Manager
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Acre Product Manager – Mortgage Brokerage
UK | Permanent
We’re working with a high‑growth mortgage brokerage and financial services business that’s investing heavily in its technology platform. They are now looking to appoint a CRM Product Manager to take ownership of their CRM system and shape how it supports advisers, case managers, and compliance teams across the mortgage journey.
This is a key hire, offering real product ownership and the chance to influence how a regulated brokerage operates day to day.
The Role
As CRM Product Manager, you’ll be responsible for the strategy, roadmap, and ongoing development of a CRM platform designed specifically for a mortgage brokerage environment. You’ll act as the bridge between the business and technical teams, ensuring the CRM delivers real value to brokers while meeting regulatory obligations.
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You’ll work closely with senior stakeholders, advisers, operations, compliance, UX, and engineering teams to prioritise and deliver improvements that make a measurable impact.
Key Responsibilities
- Own and manage the CRM product roadmap aligned to business goals
- Gather requirements from mortgage advisers, administrators, and compliance teams
- Translate business needs into clear user stories and prioritised backlogs
- Ensure CRM functionality supports UK mortgage regulation and Consumer Duty
- Monitor CRM usage and performance to drive continuous improvement
- Act as the internal expert on how the CRM supports the end‑to‑end broker journey
About You
- Proven experience as a Product Manager / Product Owner with Acre
- Solid understanding of mortgage brokerage operations and adviser workflows
- Experience working in regulated financial services environments
- Strong stakeholder management and communication skills
- Comfortable working in Agile delivery teams
- Exposure to mortgage sourcing systems or lender integrations
- Experience improving operational efficiency through automation
- Data‑driven mindset with experience using product metrics
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Why This Role?
- Opportunity to own a critical platform used daily by mortgage advisers
- Work with a business that genuinely values product and technology
- High visibility role with senior stakeholder exposure
- Competitive salary, benefits, and flexible working arrangements
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