This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Leeds City Council

Job Description

Job Purpose

To screen and manage all the referrals sent to SkILs Reablement service whilst working in the Active Recovery Triage HUB. To liaise with the Neighbourhood Teams to identify appropriate resources for customer visits and to coordinate the allocation of visits to the Case Officers. Undertake visits to the customers when necessary.

Special Conditions this post is subject to a higher level check with the Disclosure & Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Responsibilities:

Planning and Organisation

• To contribute towards the planning in relation to the allocation of customer visits to Case Officers.
• Manage own workload completing tasks that have been delegated by line manager or others ensuring any issues are highlighted as appropriate.
• Work in an organised manner using own knowledge and expertise to deliver tasks on time and to standard.
• To look for Support Worker capacity via the Service’s rostering the system.
• To screen referrals and make decisions to determine that the individual is eligible and appropriate for the reablement service.
• To support hospital discharges, and work alongside the discharge teams within the hospital.

Communication & Relationships

• To ensure where appropriate that the individuals are aware of the financial implications of receiving the Reablement service when they are in transition and waiting for a long term provider.
• To support hospital discharges by working alongside discharge teams within the hospital and neighbourhood teams and contribute to towards the development of Active Recovery Triage HUB by attending meetings.
• Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service.
• Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress.
• Be aware of customers and stakeholders needs through regular communication and updates.
• Liaise with colleagues and a range of stakeholders in the Service including staff in Hospital and Neighbourhood Teams to facilitate and expediate discharges and the provision of visits to customers in the Community.
• To support hospital discharges by working alongside discharge teams within the hospital and neighbourhood teams
• To highlight any potential health and safety concerns for staff, that come to light and may impact on the provision of the Reablement service.
• To identify any customers who can benefit from provision of community equipment and telecare, and act as “trusted assessor” following training and with access to support.
• To highlight any safeguarding concerns and escalate to seek advice from Manager as necessary
• Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties.
• To supervise and undertake training for new team members on the internal processes and procedures.

Information Technology

• Maintain and update spreadsheets and internal databases to an accurate standard as required.
• To be able to use and maintain Microsoft packages, case management systems, and other IT applications.
• To update a customer’s electronic customer record systems.
• To respect the confidential nature of the work and ensure customers and carers are aware of policies relating to the customer’s access to records, and work within the appropriate information sharing agreements.
• To accurately complete all necessary documentation, both written and electronic records and reports as determined by LCC policy and procedures.
• Maintain and update spreadsheets and internal databases to an accurate standard as required.
• To deliver a high-quality service in line with Care Quality Commission requirements.
• To participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development.
• To actively respect and consider all cultural religious personal and social needs.
• To actively promote and support LCC policies on Equal Opportunities and to work in an anti-oppressive manner.
• To comply with the requirements of all LCC policies procedures and staff instructions, including responsibilities for Health and Safety, Safeguarding Adults and Equality and Diversity and attend all necessary training to support these.
• To undertake any other duties appropriate to the grade.

Qualifications

Candidates to undertake a Level 3 Adults & Health Apprenticeship Diploma within 12 months of commencement of the post.

PERSONAL SPECIFICATION

ESSENTIAL REQUIREMENTS:

It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements

Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate

Skills Required

• Ability to pass information effectively, accurately, and concisely between customers, carers, colleagues, stakeholders and other agencies
• Ability to identify and determine whether a customer meets the eligibility criteria to be referred to the service.
• Ability to accurately complete all necessary documentation, records and reports using the appropriate technology and IT systems.
• Ability to enable customers to make choices about all aspects of their daily lives, in a supporting enabling manner and to support them to achieve their personal outcomes.
• Ability to develop integrated working with other services and agencies both within the council, health and third sector organisations.
• Ability to make quick decisions, to use initiative, lone working, work unsupervised and be adaptable to different work situations.
• Ability to work and communicate with all service user groups, including older people, people who have physical and sensory impairments, people who have