Active Travel Support Officer Apprentice

This is an exciting opportunity to join Transport for West Midlands (TfWM) as an Active Travel Support Officer Apprentice, where you'll gain hands-on experience supporting projects that encourage people across the West Midlands to walk, wheel and cycle.

Wage: £25,598.30 a year

Training course: Business administrator (level 3)

Hours: Monday - Friday, 9.00am - 5.00pm, 36 hours 30 minutes a week

Start date: Monday 21 September 2026

Duration: 2 years

Positions available: 1

What you'll do at work

• Support the planning and delivery of active travel projects, campaigns and community engagement activities across the West Midlands
• Assist with engagement activities in schools, workplaces and local communities to encourage more people to walk, wheel and cycle
• Help collect, analyse and present data to support project monitoring, evaluation and future improvements
• Support the creation of communications, promotional materials and resources that encourage active travel
• Provide administrative support to help deliver projects, meetings, workshops and events
• Work alongside experienced colleagues across Transport for West Midlands, gaining practical experience across a range of active travel programmes
• Build positive working relationships with colleagues, community groups, stakeholders and members of the public
• Learn how active travel programmes are developed and delivered to support healthier, greener and better-connected communities

Where you'll work

16 Summer Lane
Birmingham
West Midlands
B19 3SD

Training provider: IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course: Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.