Psicon Ltd
ADHD Care Navigators & ADHD Prescription Clerks
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ADHD Care Navigators & ADHD Prescription Clerks
**ADHD Services Hybrid Employed |
37.5 hours | Canterbury, CT1 2XJ**
About Psicon
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About the Role
We are looking for skilled Medical Administrators to join our ADHD Service. Shortlisted candidates will be invited to our "Meet the Team" recruitment events at our Burgate Operations Centre in either July or August (minimum 3-hour attendance required).
Key Responsibilities
- Daily monitoring of the ADHD medication review caseload and administration of ADHD caseload across the lifespan, based on need.
- Monitoring for:
- Appointment gaps
- Missed cash-ups (financial/case updates)
- Other care pathway issues
- Disseminating priorities to the wider team, where necessary, in conjunction with the ADHD Team Lead.
- Monitoring prescription requests to ensure adequate writing slots and organising cover during clinician absence or sickness.
- Identifying and managing:
- Patients in the wrong age or out-of-area, ensuring their care is transferred appropriately.
- Clients awaiting discharge from a clinician, liaising with them to complete the process.
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What We’re Looking For
- Experience in a customer-focused administration role.
- Excellent interpersonal and judgement skills.
- Experience of working to KPI targets and tight deadlines while balancing multiple priorities in a fast-paced environment.
- Ability to work under pressure while maintaining a calm, professional demeanour.
- Commitment to delivering top-quality service and achieving high standards of client care.
- Outstanding communication skills, with the ability to engage with diverse individuals.
- Proficiency in establishing and maintaining productive professional relationships with colleagues.
The Working Arrangement
Based in Canterbury, Kent (please note: no onsite parking available). Core hours: 09:00–17:00 Hybrid working: 3 days in-office, 2 days work-from-home (37.5-hour contract).
Working at Psicon
We value our employees as an integral part of our service delivery and invest in their growth. We offer:
- A vibrant, fun yet challenging working environment informed by our core values: trust, integrity, commitment, and kindness.
- A focus on our shared goal of ensuring:
- The best possible customer service.
- The most efficient, effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
Our Commitment to Diversity & Inclusion
We believe that diverse perspectives drive learning and innovation. We embrace diversity and are committed to creating a supportive workplace where every colleague feels valued and empowered to succeed.
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We encourage applications from all backgrounds and strive to remove barriers throughout the recruitment process. If you require adjustments for accessibility, please contact the Recruitment Team (recruitment@psicon.co.uk), and they will assist.
Benefits
- 32 days annual leave (including bank holidays).
- Flexible leave scheme, allowing the ability to buy or sell additional annual days.
- Well-being days.
- Birthday lie-in.
- Pension scheme (with optional salary sacrifice enhancement).
- Cycle-to-work scheme.
- Employee rewards via Psiconnect, our discount gateway.
- Blue Light Card membership.
- Pastry Mondays.
- Funded social events.
- Staff well-being bursary scheme.
Further Information & Contact
Email: recruitment@psicon.co.uk Phone: 03308 383 106
PLEASE NOTE: Due to high application volume, roles may close prematurely. We encourage applications to be complete and timely.
For reasonable adjustments related to accessibility, please reach out to the Psicon Recruitment Team.
Psicon operates a ‘safer recruitment’ policy, requiring:
- Full referencing covering a 3-year period.
- An enhanced DBS check.
- Proof of current mandatory training.
- Right to live and work in the UK.
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