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The Level 2 Customer Service Practitioner Apprenticeship
The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks, administrators etc. Duties may include:
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service
- Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Your first 4 days of induction at MFT will take place on our Oxford Road Campus (ORC) in the City Centre. You will attend ORC once a month for a face-to-face training session with the delivery team for a further 8 months.
Alongside the Customer Service Apprenticeship, you will also be trained in Medical Terminology and Business Communications to support you in your role.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
You must pass a Disclosure and Barring Service (DBS) check.
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