Find an apprenticeship
Admin & Clerical Opportunities – APPRENTICESHIP
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Level 2 Customer Service Practitioner Apprenticeship
The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
Wage: £25,272 a year.
Training course: Customer service practitioner (level 2).
Hours: Monday - Friday, shifts to be confirmed. These could be between 7am - 10pm depending on the area of work. 37 hours 30 minutes a week.
Start date: Monday 7 September 2026.
Duration: 1 year.
Positions available: 10.
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work: A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks, administrators etc. Duties may include:
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
- Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.
Where you'll work
North Manchester General Hospital Delaunays Road Manchester M8 5RB.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST.
Training course: Customer service practitioner (level 2).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll learn:
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule:
Your first 4 days of induction at MFT will take place on our Oxford Road Campus (ORC) in the City Centre. You will attend ORC once a month for a face to face training session with the delivery team for a further 8 months.
More training information:
Alongside the Customer Service Apprenticeship, you will also be trained in Medical Terminology and Business Communications to support you in your role.
Requirements
- Share if you have other relevant qualifications and industry experience.
- The apprenticeship can be adjusted to reflect what you already know.
- Skills: Communication skills, IT skills, Attention to detail, Team working, Initiative, Patience.
- Other requirements: You must pass a Disclosure and Barring Service (DBS) check.
About this employer
MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Company benefits
- 27 days annual leave yearly & bank holiday allowances,
- Employee Assistance Programme,
- Discounts through Blue Light Card,
- Enhanced pension scheme.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.
Ask a question
The contact for this apprenticeship is: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST apprenticeship.recruitment@mft.nhs.uk
The reference code for this apprenticeship is VAC2000041784.
Apply now
Closes in 18 days (Tuesday 28 July 2026 at 11:59pm).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills