Vico Homes
Admin Officer (Estate Management) - Fixed term up to 12 months x 2
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- 1 x 37 hours
- 1 x 31.5 hours
Are you looking for an admin role where you can support a team to make a real difference in local communities? If so, we’d love to hear from you.
About the Team
Our Estate Management Team plays a key role in helping customers sustain their tenancies and creating safe, thriving communities. The team delivers a wide range of services, including:
- Environmental maintenance, monitoring and enforcement.
- Tenant involvement and community development.
- Home re-locator service and temporary accommodation.
- Managing nuisance and antisocial behaviour.
- Overall tenancy management.
- Neighbourhood Panel meetings.
- Periodic tenancy visits and lifestyle surveys.
- Preparation of cases for legal action including tenancy breaches.
Working together, we're committed to putting customers first and making a lasting positive impact in the communities we serve.
About the Role
As an Admin Officer, you'll be an important part of the Estate Management Team, providing efficient and customer-focused administrative support.
You will be the first point of contact for our customers and Estate Officers, helping to ensure enquiries are managed professionally, accurately, and with care.
Key responsibilities include:
- Responding to customer enquiries received by telephone and email
- Maintaining accurate tenant and estate records
- Coordinating responses to a variety of enquiries and service requests
- Supporting the wider team with administrative and operational tasks
- Managing your own caseload, including tenancy transfer applications
- Delivering a high-quality service that puts customers at the heart of everything you do
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This is a varied role where you'll build relationships, develop your skills, and contribute to the success of a team that's dedicated to creating positive outcomes for customers and communities.
Why join us?
We're proud to invest in our people and encourage everyone to reach their full potential.
As part of the Estate Management team, you'll have the opportunity to take part in The Estates Academy, a year-long development programme designed to build your skills, knowledge, and experience, helping you grow in your career and prepare for future opportunities.
Whether you're looking to develop your existing administrative experience or take the next step in your career, we'll support you to succeed.
Want to Know More?
For more details on what we’re looking for in this role, please see the Job Description below.
For more information or an informal chat about the role or working for Vico Homes, please contact Hayley Mattison, Tenancy Management Officer on 07788138896.
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Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:
- 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays
- an extra day off on your birthday
- employer pension contribution
- happy to talk flexible working, including options for reduced hours, compressed hours, or other flexible working patterns
- a wide range of personal development opportunities
- a fantastic health and wellbeing package
- access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics, and our car benefit scheme
- one day to take part in our Volunteering Scheme
- "cycle to work" scheme and discounted shopping platform
We are an equal opportunities employer and welcome applications from all.
What happens next?
You'll receive an automatic reply to let you know we've received your application. We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview.
If you have any questions, please contact our Recruitment Team on the email address above.
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