Cheswold Park Hospital
Admin Officer - RightCare Barnsley Single Point of Access
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Job Summary
37.5 hours per week
This is a fixed term post for up to 12 months for Maternity Cover. Are you enthusiastic, self-motivated, good at communicating, then join our team.
We are based at Kendray Hospital and here to ensure that Barnsley residents receive the right care, in the right place at the right time.
We receive patient referrals from various sources including GPs, hospitals and Health Professionals. We process referrals to the appropriate area whilst liaising with clinical staff for advice to ensure that patients receive the right response to their care needs as quickly as possible.
We receive over 500 contacts a day, answering calls from families, service users and health professionals dealing with a variety of situations to ensure the best patient care and outcome.
We operate 365 days a year, working 8am to 8pm. You are required to work flexibly on a rolling shift pattern including weekends and Bank Holidays. Each shift will be 8 hours inc. 30 minutes lunch.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
Key duties are; receipt and distribution of patient referrals to the appropriate staff via telephone/email and SystmOne as per departmental procedures and timescales, accurately transcribing medical conditions/treatments/prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.
Experience in healthcare is not required as full training will be provided.
The successful candidates will demonstrate
- Good communication and verbally and in writing
- Ability to work without direct supervision using own initiative
- Ability to work effectively as a team
- Excellent accurate typing and IT skills
- Ability to organise and prioritise workload effectively
- Ability to empathise and deal tactfully with families, service users and colleagues
- Sound understanding for confidentiality and relation to health care delivery
- Ability to work flexibly and be responsible to changing demands and frequent interruptions
- Ability to cope under pressure
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
About Us
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
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Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Details
Date posted
14 July 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
C9378-B2350
Job locations
Kendray Hospital
Doncaster Road
Barnsley
S Yorkshire
S70 3RD
United Kingdom
Job Description
Job responsibilities
JOB SUMMARY
Service user contact referred to in this Job description will only apply when working within a clinical area.
The Post-holder Will:
- Under the supervision/direction of the Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner.
- Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.
- Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.
- May work within clinical environments where conflict resolution may be required.
- Act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc.
- Work flexibly to meet the needs of the service.
- Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
- Work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
- Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Administrative Supervisor.
- Work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.
- Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.
- Ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.
For full details of the role please see the supporting documents attached.
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Person Specification
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Experience
Essential
- Recent Secretarial/administrative experience and copy /audio typing.
- Note/minute taking.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
- In working as an effective team member with minimum supervision.
- In working in a busy environment with competing demands.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- In working in a caring environment
- In dealing with the public.
Qualifications
Essential
- As appropriate to the role:
- NVQ level 3 (or equivalent qualification) or, RSA lll.
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Special Knowledge/Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In, decision-making and prioritisation.
- Knowledge of Data Protection Act.
- Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural understanding.
- Resilience to pressure and exposure to emotional, distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
Desirable
- Knowledge of information governance.
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Employer details
Employer name
South West Yorkshire Partnership NHS Trust
Address
Kendray Hospital
Doncaster Road
Barnsley
S Yorkshire
S70 3RD
United Kingdom
Employer's website
https://www.southwestyorkshire.nhs.uk (Opens in a new tab)
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