Brook Street
Admin officer - Teesside Court
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Job Title: Administrative Officer (AO) - Customer Service
Location: Middlesbrough
Pay: £12.86 per hour
Temporary assignment until January 2027 however high chance of extension
Must have valid right to work and be able to pass a DBS
Our Client, a reputable government organisation, is hiring for a dedicated Administrative Officer to support HMCTS services in Middlesbrough.
What You'll Be Doing
- Undertaking all administrative tasks to prepare for, facilitate, and conclude various hearings.
- Providing users and stakeholders with support through face-to-face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
- Using HMCTS service scripts and knowledge articles to direct users to relevant services and ensure they receive clear, specific information.
- Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems accordingly.
- Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
- Processing work in line with standard operating procedures to meet performance and service standards.
- Managing case files with accurate data entry, secure information handling, and compliance with retention policies.
- Handling jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
- Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
- Providing judicial support, including diary management and administrative assistance.
- Supporting enforcement activities like financial assessments, fine collection, and generating basic reports.
- Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
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What You'll Bring
- Strong organisational skills with attention to detail.
- Excellent communication skills, both face-to-face and over the phone.
- Ability to handle sensitive information with confidentiality.
- Proactive approach to problem-solving and risk management.
- Familiarity with standard operating procedures and data management.
- Ability to work effectively within a team and adapt to changing priorities.
Additional Information
- No specific formal qualifications are required, but a background in administrative support or customer service is beneficial.
- Experience with case management or court-related environments is desirable.
- A commitment to delivering high-quality service in a busy environment is essential.
Join our client's team and contribute to a vital public service, supporting justice and community safety. If you're organised, empathetic, and eager to make a difference, we want to hear from you!
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Apply now to become part of a dedicated team delivering essential judicial support.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all of the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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