Operational & Cleaning Duties

• Ensure consulting rooms on Hub sites are clean and restocked
• Handle clinical waste disposal) professionally and hygienically
• Maintain a clutter-free workspace and organised noticeboards

Collaboration & Improvements

• Attend team meetings and propose process improvements
• Monitor the efficiency of appointment management and escalate issues to the Project Manager
• Participate in pilot initiatives as needed
• Collaborate with colleagues to ensure smooth clinic operations

Patient Care & Communication

• Provide exceptional customer service to patients and external stakeholders
• Manage phones with clarity, efficiency, and professionalism
• Act as the first point of contact for patient enquiries and concerns

Medical Records Management

Responsibilities

• Register patients in EMIS Community with accuracy
• Schedule, reschedule, and cancel appointments effectively
• Direct incoming calls from patients, GP practices, and external agencies with professionalism
• Maintain clear and up-to-date records including personal details, appointment histories, and medical information

Electronic Reporting

• Generate and distribute discharge summaries and referral forms electronically
• Assist with periodic audits to ensure record accuracy

Confidentiality Commitments

The role requires strict adherence to patient and organisational confidentiality:

• Safeguard all patient/carer information across verbal, digital, or physical channels
• Comply rigorously with data protection regulations
• Identify strictly on a need-to-know basis, sharing organisational or colleague data only with authorised personnel

Experience & Skills

Essential Requirements

• Experience in General Practice settings
• Medical receptionist skills with effective telephone management
• Confidence in administrative tasks under tight deadlines
• Expertise with EMIS software
• Self-sufficiency with minimal direction

Desirable Skills

• Customer service experience outside of healthcare
• Previous engagement with patient interaction and support roles
• Knowledge of medical record management best practices
• Multilingual skills for diverse patient engagement
• First Aid or basic life support qualifications

A relationment toward high patient interaction requir fnality and an organisational work.