Betsi Cadwaladr University Health Board
Admin Support
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Clerical Officer – Llandudno Hospital
Job Overview
An exciting opportunity has arisen for a clerical officer to join the team at Llandudno Hospital. This role provides an efficient and comprehensive administrative and reception service to the hospital.
The post holder will be the first point of contact for telephone communication and will work alongside the Site Administrator within the Llandudno Hospital Administrative Team to ensure a smooth service for the Community Hospital.
Essential requirement: The ability to speak Welsh is a must for this post.
Key Responsibilities
The role, at its core, aims to:
- Offer general assistance to service users/providers, projecting a positive and friendly image to patients and visitors—both in person and via telephone.
- Receive, assist and direct patients to the correct service or healthcare professional, ensuring a courteous, efficient, and effective experience.
- Undertake a variety of administrative duties, supporting the smooth running of the General Office, including:
- Clerical support for clinical and team staff.
- Facilitating communication between patients, staff, secondary care teams, and associated healthcare agencies.
Working with Betsi Cadwaladr University Health Board (BCUHB) North Wales
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BCUHB is the largest health organisation in Wales, offering a broad spectrum of services—including primary care, community services, mental health, and acute/hospital services—to a population of around 700,000 across North Wales.
By joining them, you’ll be part of an organisation that:
- Supports you with the tools and training needed to excel.
- Embodies its Organisational Values and ‘Proud to Lead’ competence framework.
- Encourages engaged leadership at all levels.
- Is committed to equality, diversity, and inclusion.
- Is proud to be a "Disability Confident Employer".
Recruitment Notes
- Successful applicants will receive all recruitment correspondence via the email account on their application form.
- Applications may be submitted in Welsh without disadvantage—those in Welsh will not be treated less favourably than English submissions.
For the full Job Description and Person Specification, please check the [supporting documents] or click ["Apply now"](Trac link).
Job Person Specification
Qualifications (Essential)
- GCSEs in English & Maths (Grade C/4+ or equivalent).
- NVQ Level 2 in Administration (or equivalent).
- IT qualification (or equivalent proficiency) in Microsoft Office packages.
- RSA/OCR Level 2 (or equivalent experience).
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Desirable Additional Qualifications
- Accreditation in ECDL.
- AMSPAR-City & Guilds Level 3.
Experience (Essential)
- Prior experience in a clerical, administrative, or reception role.
- Copy/voice typing skills.
Desirable
- Proficiency in speaking Welsh.
Key Skills & Competencies
To excel in this role, you should be able to:
Essential Skills
- Competent user of Microsoft Word, Excel & Outlook, with experience managing contact lists and electronic diaries.
- Strong communication skills—verbal and written—engaging effectively with diverse stakeholders.
- Outstanding organisational abilities with keen attention to detail.
- Fluency in Welsh (as part of core requirements).
Personal Qualities
- A friendly, confident demeanour—approachable and customer-focused.
- Reliable, empathetic and willing to develop practice through reflection and self-learning.
- A natural team player.
The successful candidate will be proficient in administrative tasks, adept at managing diverse interactions, and committed to delivering a high standard of service to patients and colleagues alike.
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