Shaw Trust
Administration and Customer Support Apprentice - Restart
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Shaw Trust
"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all
Purpose
This position offers on-the-job training and hands-on experience in administration and Customer Service across the Restart Contract and Centre. As part of our administrative and Customer Service team, you will work closely with operational colleagues to support the successful delivery of the Restart programme in Birmingham. The Restart Programme is a government-funded employment program that provides tailored support to help participants who have been unemployed for at least 6 months progress into work.
To thrive in this role, you’ll need to embrace change, demonstrate empathy while maintaining a commercial mindset, and show a willingness to learn and collaborate. Your attention to detail and commitment to quality will be essential in ensuring that participants receive the highest standard of support with their journey joining the programme and whilst on programme.
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Through your contribution, you will help advance Shaw Trust’s vision of a society where everyone has the opportunity for employment, inclusion, and independence, while developing core skills that will enhance career progression and the service we offer.
Locations
Birmingham Grosvenor House (Birmingham City Centre)
Employee Benefits
At Shaw Trust you will be joining a supportive, values driven team, who are passionate about helping people. In addition to a competitive salary and being part of an organisation which makes a positive difference to people’s lives, as an employee of Shaw Trust you will receive:
- 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
- 2 days paid volunteering leave each year
- An enhanced pension scheme after 6 months
- Life Assurance at 3 times your annual salary rate
- Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
- Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
- Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
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Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust Is Committed To Creating a Diverse And Inclusive Working Environment, Where Every Employee, Regardless Of Their Background Or Lived Experience, Feels That They Belong And Can Progress In Their Career
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and would like information in a different format, email: recruitment@shaw-trust.org.uk to make alternative arrangements.
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.
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