Fortis Security Services Ltd
Administration and Telesales Executive
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Company Description
Fortis Security Services Ltd is a professional security company that delivers tailor-made security solutions for a wide range of clients. The company’s highly skilled and motivated security officers focus on both effective protection and high standards of animal welfare. Fortis status and K9 units support clients across industrial developments, perimeter patrols at events, and blue-chip organisations, providing efficient and reliable guarding services. The company is committed to professionalism, trust, and responsive customer support for clients with diverse security needs.
Role Description
The Administration and Telesales Executive is a full-time, on-site role based in our office in Luton. In this position, the executive will manage incoming and outgoing calls, respond to client inquiries, and support lead generation activities. Daily responsibilities include:
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- Maintaining accurate records and databases
- Preparing quotes and basic documentation
- Coordinating with the operational team to schedule services
- Making outbound sales calls
- Following up with prospects
- Providing clear information about Fortis services
- Supporting customer service and aftercare
- Assisting with general administrative tasks such as email correspondence, data entry, and filing
The executive will collaborate closely with management to support sales campaigns and ensure a professional and consistent client experience.
Qualifications
- Communication Skills: Strong clear verbal and written communication and the ability to convey information professionally over the phone and via email.
- Customer Service and Customer Support Skills: To respond to inquiries, handle client concerns, and provide a positive and professional experience.
- Lead Generation and Sales Skills: To identify new prospects, follow up on inquiries, and support the conversion of leads into clients.
- Basic Administrative Skills: Including data entry, record-keeping, document preparation, and proficiency with common office software (e.g., email, spreadsheets, CRM tools).
- Organizational and Time-Management Abilities: Attention to detail and the capacity to work reliably in an on-site office environment.
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Prior experience in telesales, administration, or a customer-facing role is beneficial; experience in security services or related industries is an advantage but not essential.
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